Forced to file dispute with PayPal to get refund on damaged items "I placed a Christmas order from Nuts Online. It came quickly but the packing department had failed to include any packing/padding materials in the box and the items were badly damaged. I called Nuts Online and spoke with Jazz. She was dismissive with my concerns and said "it has been crazy there". I asked for a refund and she said they would have UPS pick up the items then issue a refund. I contacted the feedback email and David confirmed UPS would pick up the items and I would be issued a refund. Well, UPS did not come and I contacted David. He DID NOT respond so I was forced to file a dispute with PayPal. Only then did they give a refund. David is a coward and does not follow through on his word. I have had trouble with the freshness of their nuts in the past so quit ordering nuts. They sometimes taste rancid. I will not be ordering from their company in the future. "

Great product and service I have been ordering from nuts.com for the past two years and have never, ever had a problem. Fast delivery and fun, clever marketing. They follow up with emails offering discounts and free items- I love em. :)

Excellent experience I have bought peanuts and pepitos and they outshine anything I can buy locally, even through co-ops. They get a bit silly with their emails/marketing, which is fun.

Between A Rock and Hard Place A month ago I ordered a 5lb, $63.00 bag of "lightly salted cashews". The product I received was a sack full of rancid, fresh and pieces of broken nuts. I immediately called the company and was told by the customer service representative to toss the nuts in the garbage and I'd be issued a full refund on my AMEX card. When the refund didn't post I contacted the company again and this time I was told that I would only be issued a "store credit". I told the CSR that there was nothing else on the company website I desired, particularly after receiving an order of tainted nuts. When no refund was issued I called AMEX to dispute the charge and AMEX issued me the credit. A month later I received an investigation report from AMEX that "Nuts.com" told them that I was at "fault" ("at fault" for what?) and AMEX, disappointingly reversed the credit they gave me. I have reopened the dispute, explaining to them that I shouldn't be coerced into using a "store credit" to purchase something I don't want from the "Nuts.com" website. I'm a senior citizen who needs my money and I am entitled to a "full refund", not a "store credit". Nowhere on the website, unless it was hidden in small print, did I read that only "store credit" was issued if I received a damaged item or else I would never have ordered from them. There's no excuse for this kind of customer service and I am entitled to a refund because I simply don't trust the "quality" of "Nuts.com" products nor their integrity at this point.

Lousy customer service Lousy customer service! They blame USPS when they never gave USPS the order. Nidia tries to BS their way out of their incompetent shipping department. DON'T WASTE YOUR TIME OR MONEY ON THIS BUNCH!