Broken Tags by Baggage Handlers Ordered 2 sets of different personalized baggage tags. Arrived in a timely matter and they looked awesome. Unfortunately 2 of the tags was broken by baggage handlers in the first trip (our brand new luggage was beat up too). Thinking what could I lose, I contacted customer service via email, told them what happened and Joana immediately sent me an email back telling me they would send replacement tags. This to me was above and beyond their responsibility and am extremely happy that they replaced the tags due to someone else’s negligence. Highly recommend.

Poor Customer Service The quality of their luggage tags is very good, so after ordering two, I ordered one more. Unfortunately, I selected the wrong state from the drop down menu when filling out the customization form and my luggage tag came with the wrong state. They refused to accept this return to replace with a correct tag. You would think they could invest in software sophisticated enough to catch these errors before printing tags with state/zip code mismatches. It also took them a week to respond to my return query, and only responded after I emailed them again. I will not order from this company again.

Fun designs and high quality! Very happy with my Airportag Apple Watch bands! Liked the first one enough to order a custom second- to commemorate our upcoming move. Making my own “boarding pass” band showing the airport identifiers, along with the actual flight number was a lot of fun. The quality of the bands is solid- while still fairly new, it’s holding up to daily wear, including workouts. Service was incredibly fast- including the custom band- had it within days of ordering. Keep up the great work Airportag!

Airportag products give a 'lift' to jaded travelers Recently I purchased an Airportag cover for my passport and also an identification tag for luggage. As a frequent traveler, I have seen a lot of travel products and find most to be unimpressive, so am rarely tempted to buy any of them. By contrast, Airportag products are cleverly designed, colorful, useful, and sturdy. I would highly recommend them for anyone who wants to get a smile out of their travel experience.

Long process times, lack of customer support I placed an order on December 3rd, their website states processing is done in 3-5 days. As of today (December 14th) my order hasn't shipped and I can no longer get anyone to respond to me. At first the excuse was Black Friday/Cyber Monday and it would take 4-8 days to process. I asked to cancel the order however was told it was in production and ready to go out the door last week. Still not here and still crickets from their customer service department.