Long process times, lack of customer support I placed an order on December 3rd, their website states processing is done in 3-5 days. As of today (December 14th) my order hasn't shipped and I can no longer get anyone to respond to me. At first the excuse was Black Friday/Cyber Monday and it would take 4-8 days to process. I asked to cancel the order however was told it was in production and ready to go out the door last week. Still not here and still crickets from their customer service department.

This company is a scam This company is a scam. Don’t buy from them please. I made a purchase with them and after one month it was still showing in the tracking number that the package was in the same place. After contacting them they replied that international purchases could take up to 7 weeks to arrive. Eventually I contacted them again saying, 7 weeks had passed and no item had arrived, I wanted my money back. No reply. Also they show excellent reviews on their website but yet I cannot place a review myself. Complete scam.

Poor Customer Service The quality of their luggage tags is very good, so after ordering two, I ordered one more. Unfortunately, I selected the wrong state from the drop down menu when filling out the customization form and my luggage tag came with the wrong state. They refused to accept this return to replace with a correct tag. You would think they could invest in software sophisticated enough to catch these errors before printing tags with state/zip code mismatches. It also took them a week to respond to my return query, and only responded after I emailed them again. I will not order from this company again.

Enamoured! I have ordered a few items from Airport Tag including watch bands for an iWatch and a really cool passport cover, which makes me feel like I am a real Italian. The quality could not be better. I am completely satisfied with my products from Airport Tag and feel others should try the offered products from this company.

Fun designs and high quality! Very happy with my Airportag Apple Watch bands! Liked the first one enough to order a custom second- to commemorate our upcoming move. Making my own “boarding pass” band showing the airport identifiers, along with the actual flight number was a lot of fun. The quality of the bands is solid- while still fairly new, it’s holding up to daily wear, including workouts. Service was incredibly fast- including the custom band- had it within days of ordering. Keep up the great work Airportag!