The dress we received was way too big… The dress we received was way too big but now I can't get anyone from DressFirst to reply to my tickets indicating we need to return it. Obviously there's no phone# on their website so I'm just SOL! I strongly discourage you from buying from this site. Customer service is the worst!!!

Shopping at this online store may not be a good idea. The designer wedding gown ordered from this store was unusable. Though well made it did not match the picture. And the fabric wrinkled so badly that it would have had to been professionally steamed. Because of the wrinkling it couldn't even be resold online and was a total loss. Think twice about sending your money here.

Bought a dress for my son’s wedding Bought a dress for my son’s wedding, it didn’t fit and looked cheap. Tried to return it and I have nothing but trouble. First I had to send pictures proving it didn’t fit, then they said they would send fabric for an alteration. When I repeated I just want a refund they said they would make it again. This is still ongoing and so very frustrating! I would not ever purchase from this company again!

Save yourself the stress and AVOID this vendor. I ordered a mother of the bride dress. Supposed to be delivered in 8-12 days. 21 days later it wasn't here so I had to go buy a dress that was wrong style, wrong color. When dress arrived it was hideously poor workmanship and cheap, thin material. I would not have worn it even if it arrived on time. I requested refund, but they were not willing. I tried to cancel through my credit card, but too much time had lapsed. I got ripped off for $229.98. Lesson -- do NOT buy from vendor in CHINA. You will not be treated right and you will not have a nice dress. I find it interesting all the good reviews talk about a turtleneck or other clothing they don't even sell. Fake reviews.

BEWARE BEWARE We ordered a dress for my mom for my wedding. The color is NOT at all what is pictured on the website. They were only willing to issue us a 10% refund for this issue. The sizes also run VERY small. They were unwilling to exchange for size and had more of a "you ordered that size, it's your problem" mentality. There was also an extremely visible area of frayed material along the sash that they did not address at all during our countless back and forth messages just to issue a simple exchange. In summary, NOT accurate product to what you see on website, tedious and impossible return policy, no concern for customer satisfaction.