Ferdinand Bogdani
GBThis wand isn’t just a prop This wand isn’t just a prop; it’s a party starter! Used it during our family game night, and what fun we had. It’s very well made and looks just like it’s supposed to. 🌟
Pandora
GBYou'll be lucky to get your money back Bought two wands and some extra ignition paper from incendio during their black Friday sale as Christmas gifts. They arrived promptly (from China, so 2+ weeks) and I wrapped them up and thought no more of it. On the day of Christmas they were opened, used and immediately broke. The first wand never shot a fireball, just burned the paper in the tip and then the heat must've broken the mechanism. The second wand shot several fireballs, then succumbed to the same fate as the first. Two wands and paper cost me just shy of £120, that's a fair bit of money I wanted returned for faulty goods. Contacted the sales team and was given an automated response of if its over the 14 day return period they will not help, then subsequent emails were ignored. Luckily I paid with a credit card and made a claim through my credit card company, and only just received my refund today as they also had a hard time getting through to them. Before I bought the wands I should've done better research. I checked the website and reviews and nothing seemed untoward, everyone seemed to be genuinely happy with their purchase... it's not until you search incendio trustpilot you get the real answers. Their website is littered with false advertisements, including a fake trustpilot 4* banner (which has since been removed). Luckily I had my money returned, but I now know that's not the case for everyone. Don't buy these wands at that price, at best they're £10 pieces of plastic that will break.
Amelie Austin
GBEvery wand purchase brings me nearer to… Every wand purchase brings me nearer to the dreams of my youth, and the thrill is indescribable. This wand’s durability is impressive, boasting both sturdiness and visual elegance. Its perfect equilibrium enhances the handling experience, and it’s anything but delicate.
Craig
GBSCAM COMPANY! SCAM COMPANY!! AVOID!! Paid for 2 wands +Extras, Tracking says delivered but didn't come and the Company refuse to help at all.. You would at least think they would help try and get the items to me but refusing any help, Just check previous reviews,, nearly 50% are 1 star!!!
Harry Potter
IEAvoid at all costs. Avoid at all costs. Refusal to fix faulty product. False advertising. Based in Delaware USA. Clearly states made with love in california on thier website but the returns address is in Guangdong Province China.... not that it matters as they will refuse to repace their faulty merchandise anyway. Avoid at all costs.