You'll be lucky to get your money back Bought two wands and some extra ignition paper from incendio during their black Friday sale as Christmas gifts. They arrived promptly (from China, so 2+ weeks) and I wrapped them up and thought no more of it. On the day of Christmas they were opened, used and immediately broke. The first wand never shot a fireball, just burned the paper in the tip and then the heat must've broken the mechanism. The second wand shot several fireballs, then succumbed to the same fate as the first. Two wands and paper cost me just shy of £120, that's a fair bit of money I wanted returned for faulty goods. Contacted the sales team and was given an automated response of if its over the 14 day return period they will not help, then subsequent emails were ignored. Luckily I paid with a credit card and made a claim through my credit card company, and only just received my refund today as they also had a hard time getting through to them. Before I bought the wands I should've done better research. I checked the website and reviews and nothing seemed untoward, everyone seemed to be genuinely happy with their purchase... it's not until you search incendio trustpilot you get the real answers. Their website is littered with false advertisements, including a fake trustpilot 4* banner (which has since been removed). Luckily I had my money returned, but I now know that's not the case for everyone. Don't buy these wands at that price, at best they're £10 pieces of plastic that will break.

Absolute scam Absolute scam ! I bought this for my son for Christmas. It cost £60 and took weeks to arrive. It wasn’t opened until Christmas and the button was loose making the wand unusable. I emailed them only to be told as others have said that it had to be reported within 10 days. They are now ignoring emails. It’s disgusting. I luckily paid by PayPal and am hoping that they can sort. How this company can continue trading is crazy. I would definitely avoid buying from this website.

I bought this wand for a costume party I bought this wand for a costume party, and it was the centerpiece of my outfit. Everyone asked where I got it. Flawless finish and works perfectly every time.

This wand isn’t just a prop This wand isn’t just a prop; it’s a party starter! Used it during our family game night, and what fun we had. It’s very well made and looks just like it’s supposed to. 🌟

Wand does not work properly Wand does not work properly, does not fire paper out from wand. Paper burns in the wand, quickly filling the wand with gunk and stopping it from working after around the second attempt. They have a ten day from delivery return policy so have paid £60 for a faulty wand that doesn't work. They will not allow me to return it as we waited until Christmas to open it. Avoid buying as this is overpriced and does not work as advertised.