You'll be lucky to get your money back Bought two wands and some extra ignition paper from incendio during their black Friday sale as Christmas gifts. They arrived promptly (from China, so 2+ weeks) and I wrapped them up and thought no more of it. On the day of Christmas they were opened, used and immediately broke. The first wand never shot a fireball, just burned the paper in the tip and then the heat must've broken the mechanism. The second wand shot several fireballs, then succumbed to the same fate as the first. Two wands and paper cost me just shy of £120, that's a fair bit of money I wanted returned for faulty goods. Contacted the sales team and was given an automated response of if its over the 14 day return period they will not help, then subsequent emails were ignored. Luckily I paid with a credit card and made a claim through my credit card company, and only just received my refund today as they also had a hard time getting through to them. Before I bought the wands I should've done better research. I checked the website and reviews and nothing seemed untoward, everyone seemed to be genuinely happy with their purchase... it's not until you search incendio trustpilot you get the real answers. Their website is littered with false advertisements, including a fake trustpilot 4* banner (which has since been removed). Luckily I had my money returned, but I now know that's not the case for everyone. Don't buy these wands at that price, at best they're £10 pieces of plastic that will break.

Absolutely appalling Absolutely appalling! The wand didn't work, arrived on 7th December, was a gift so wasn't used and on Christmas day it didn't work. I did a charge back through the bank because incendio refused to refund me, and the bank can't either because their website says 10 days! I am now pursuing through international trading standards.

Absolute scam Absolute scam ! I bought this for my son for Christmas. It cost £60 and took weeks to arrive. It wasn’t opened until Christmas and the button was loose making the wand unusable. I emailed them only to be told as others have said that it had to be reported within 10 days. They are now ignoring emails. It’s disgusting. I luckily paid by PayPal and am hoping that they can sort. How this company can continue trading is crazy. I would definitely avoid buying from this website.

SCAM COMPANY! SCAM COMPANY!! AVOID!! Paid for 2 wands +Extras, Tracking says delivered but didn't come and the Company refuse to help at all.. You would at least think they would help try and get the items to me but refusing any help, Just check previous reviews,, nearly 50% are 1 star!!!

I used my new wand at a party last… I used my new wand at a party last night, and everyone was amazed! 😲 It works like a charm, literally!