Celeb16

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1.80
Based on 20 Reviews

5

15.00%

4

5.00%

3

0.00%

2

5.00%

1

75.00%
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DGHOTMAIL
CA

Dresses are a disaster! Customer Service is non existent I ordered 4 dresses from here! They came and actually looked really nice, really well made and the material was of good quality. 2 of them I had custom made and 2 of them i ordered size 2 according to their size charts. All 4 of them have a band that sits under the bust. All 4 of them have the measurements of the waist (according to chart). Now we all know that under your bust on your rib cage is wider, way wider than your waist. the bust sizes were perfect and noone of them could zip the dresses up at the back.. Now if they had asked me to measure under the bust and not the waist it would have been ok an dI bet these dresses would have fit! The size 2 actually does not fit one of my girls who measures less than a 0 according to their chart. Sooooo, its been 22 days since I first emailed them (which I did within the 3 days), they emailed me back and told me to send photos, which i did, according to how their website asks. Then about a week later they emailed me and said could i send photos again so I resent them...then about 5 days later they emailed and asked for different photos...so I sent those also, all 5 emails at this point filled with photos of all of the problems.....I have yet to hear back from them. They told me in their last email they would send an exchange form which I have not received. They told me that they would make new ones which I cannot do now as I only have 5 weeks until we leave town for my wedding! DO NOT ORDER FROM THIS COMPANY unless you are willing to order 3 sizes too big and have every day remade at your own expense! I have emailed them again today and said, wtf, its been 22 days!!

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Amy Maxon
GB

Outraged! This site is extremely misleading. The people do not speak very good English and they do not RETURN anything! I bought a dress on January 31st and did not receive it until 56 day later. Not only did I get it after I needed it, it is the wrong color. They were hard to get a hold of and when I finally did they said they did nothing wrong. Their customer service is horrible and they will not work with me. They didn't even apologize or explain why it took almost 3 months to get me the dress I order. DO NOT ORDER ANY THING FROM THESE PEOPLE! IT'S A SCAM AND A WASTE OF MONEY!!! I am completely outraged! Never in my life have I ever come across such a poor business.

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Marla Faison
GB

Wrong Size I was first overjoyed when I only had to pay $50 for a bridesmaid dress but then again, you get what you pay for. I ordered a size 16 and when I got the dress It didnt fit. I checked the measurements again and sure enough, they had sent me a size 10 in the bust, and a size 8 in the waist and hips. I emailed customer service and it took two days for them to get back with me. After a two week process they sent me the correct size dress for free but I had to pay over $30 in shipping costs to send the dress back overseas. It was an absolute headached and I wont not refer this company to anyone else. On a positive side, the dress was well made, and it looked like a $200 dress, not a cheap $50 dress.

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Joni Autrey
GB

TERRIBLE QUALITY AND EVEN WORSE SERVICE I wish I had never heard of this company. The website looks reputable and the dresses appear to be really cute but the actual quality is horrendous and it was nearly impossible to get in touch with someone. I tried email, calling and IMing to no avail but finally made contact through their Facebook page. Then they tried to say the delay of THEIR RESPONSE put me outside the limited time (3 days) for returns or exchanges. They required me to take pictures of how the seams stuck out on the dress and then said their tailor said that it was still wearable so no return. For a 20 or 50 dollar fee I could exchange it but by this point I was ready to just cut my losses. The person I dealt with clearly did not speak English as a first language and I'm not sure if that was part of the problem but I will never buy from this company again and I will tell as many people as possible how terrible they were.

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mary
GB

Do not buy "Please listen and do not buy from them! My dress was horrible. Poor condition, different lengths.. Then they told me that the dress was perfect and they do not accept refunds. Please do me a favor and buy somewhere else. This company is horrible. Bad customer service and bad dresses. You dress will look poor quality and feel of poor quality. And they don't care. I can't wear the dress because people will ask me if I shrunk the outside and and the right side. The hem of the lining hangs down at least an inch from the outside layer and one side is longer than the other. They did nothing. They said they make their dresses of best quality and that I am lying. Do not buy from them!

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