Terrible Customer Service I ordered an engraved pen 30 days ago and my order status has not changed nor have I been given an update. I understand covid delays but just want an estimate or update at this point and cannot get any kind of response. I have tried calling several times only to wait on hold and be hung up on once a representative finally answers. My email inquires have gone unanswered. I have disputed the charge with my bank and will never order from this company again.

Shocking UK customer service Shocking UK customer service, placed an order more than 3 weeks ago that still hasn't been shipped. Emailed twice and still waiting to see if they reply to a Tweet. Thankfully it wasn't an expensive order but not the point. Looks like the contact us info was last updated in april. Wish i'd read these reviews before ordering Christmas gifts

No Customer Value Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

Can only really echo others' negativity… Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The customer service is non existent. And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Truly, a pathetic experience. Buy from any other retailer.

Delivery time of 4.5 weeks + no response from customer service + unannounced customs fees of €42.14 I am absolutely disappointed and really shocked by the extremely poor service from your company!!! I ordered and paid for a pen on 18 March with the promise that it would be delivered within 5-7 days. After 7 days I checked the order status with your customer service on 26 March and was told that the pen would be dispatched shortly (next Thursday). The pen still hasn't arrived and I have sent three more emails to the customer services - 02 April , 07 April and 11 April - WITHOUT receiving a reply. The pen was delivered on 19 April. Almost 5 weeks after ordering... I have not received any information from Cross about the delivery. The Highlight: I only received the parcel after I had to pay €42.14 customs duty (i live in germany)!!!! It is unbelievably cheeky to simply pass these costs on to the customer without informing them in advance. I would NEVER have placed an order under these circumstances!