No Customer Value Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

I am also struggling to make a contract… I am also struggling to make a contract with AT Cross UK, I tried Sales Person's direct mobile, office line, and series of e-mails to the sales. No luck. I read the comment below so I will try to call in American hours, which is evening time in UK, I guess. We sent a PO, but no acknowledgement, no communication from January! I have been trying over 6 weeks. What is actually going on???

Disingenuous and Poor Service Needed to repair an expensive Cross pen and looked at the website which cited a servicing/repair group. When I called Customer Service for arrangements I was told that they sold the repair equipment and no longer did that kind of work (despite stating they did so on multiple web pages). Asked for a supervisor and was told that I could not talk to her but had to email. Emailed the supervisor and copied the CEO of the company TWICE and never got a reply from either.

Ordered 2 pens at totalling £94 Ordered 2 pens at totalling £94, on 20 August despite several chaser emails and 1 webchat query raised - that advise you they will return back to you within 24 hours, 3 days later no reply. I should have stuck with Waterman, would have had better service. Disgusting customer service attitude, so going to bank to cancel payment. they can stuff their pens! DO NOT BUY ANYTHING FROM THIS RIP OFF MERCHANTS!!!!! Go to Pen Heaven instead, same pens, but cheaper AND retailer has 4.8 trust pilot reviews.

Avoid! Ordered an engraved pen on 28th July in good time for a 60th gift. Order is still processing. I have called twice and still no further forward. The birthday has now well and truly passed. Emails return an auto response of up to 6weeks for a reply. Seriously?! Absolute cheek to charge £9.95 delivery too. Remember when Cross had a good name as a reliable reputable company? All they are doing now is failing to deliver on their side and failing customers. They need to stop accepting orders online that they are unable to fulfil within the stated time frames. It’s unfair and misleading