Terrible Customer Service I ordered an engraved pen 30 days ago and my order status has not changed nor have I been given an update. I understand covid delays but just want an estimate or update at this point and cannot get any kind of response. I have tried calling several times only to wait on hold and be hung up on once a representative finally answers. My email inquires have gone unanswered. I have disputed the charge with my bank and will never order from this company again.

untrustworthy company, avoid buying their products I passed on order on the website on March 13th. Money was taken from my bank account two days later. Since that day, nothing has changed. My order is still "in process" on the website. I have called several times the customer service. I only speak to someone once and the person told me, “we will look what happened, my manager will send you an email with explanations today”... I am still waiting. I also asked a friend of mine living in the UK for her help. She phones the customer service almost every day, and she can neither talk to someone, the answering machine message say “office is closed” Avoid this company, they are not trustworthy

Terrible service - usual old excuses Terrible service - ordered a pen and pencil set for my sons graduation. Still hasn't arrived. Emailed, Customer services told me they had delays due to Covid (usual excuse, how come is other companies including those shipping internationally are coping, no issue in taking your order or cash) and some new systems issues. Advised packing slip and dispatch note was now printed and in warehouse - still waiting two weeks later. Pathetic... all in all 6+ weeks to get a pen and pencil set that 'was in stock' Won't be buying from them again. Sad used to be a fantastic company.

Cross has gone downhill over the years Our company placed an order for pens in November 2022 and it's now July 2023. We can never get a straight answer about when or if our order will be produced in China. They're already making a fortune from pens that would cost $2 at a dollar store if it wasn't for the name on them. What good will their name be if they can't keep up with demand? How many people even use fancy pens nowadays, anyway? Maybe that's part of their problem, they were wasteful with their 5000% markup and didn't invest in their manufacturing and their production staff.

Delivery time of 4.5 weeks + no response from customer service + unannounced customs fees of €42.14 I am absolutely disappointed and really shocked by the extremely poor service from your company!!! I ordered and paid for a pen on 18 March with the promise that it would be delivered within 5-7 days. After 7 days I checked the order status with your customer service on 26 March and was told that the pen would be dispatched shortly (next Thursday). The pen still hasn't arrived and I have sent three more emails to the customer services - 02 April , 07 April and 11 April - WITHOUT receiving a reply. The pen was delivered on 19 April. Almost 5 weeks after ordering... I have not received any information from Cross about the delivery. The Highlight: I only received the parcel after I had to pay €42.14 customs duty (i live in germany)!!!! It is unbelievably cheeky to simply pass these costs on to the customer without informing them in advance. I would NEVER have placed an order under these circumstances!