Complete inaction One final word as at 25 January 2024. Situation still unresolved.This whole experience with the warranty service of ATCross UK has been a complete and utter shambles. Weeks without communication, knowledge of products minimal, inefficiency and little idea of what real customer service means. I can only agree with the sentiments of a previous reviewer who suggested - Forget Cross. Pay a little more and go to Mont Blanc. Follow up to November 2023 review regarding ballpoint pen repair: Earlier Trust Pilot posting brought comment that Cross will "reach out" and "resolve" this issue. Now over 10 weeks since they first received my pen so phoned Cross Luton for news. Answerphone to mid-morning enquiry 19 January 2024 says: Office now closed. Call back between 9am to 6pm Monday to Friday. Thank you. Goodbye. And that really sums up the situation! Last one out please turn off the lights. What a decline in this once great company.

Terrible service - usual old excuses Terrible service - ordered a pen and pencil set for my sons graduation. Still hasn't arrived. Emailed, Customer services told me they had delays due to Covid (usual excuse, how come is other companies including those shipping internationally are coping, no issue in taking your order or cash) and some new systems issues. Advised packing slip and dispatch note was now printed and in warehouse - still waiting two weeks later. Pathetic... all in all 6+ weeks to get a pen and pencil set that 'was in stock' Won't be buying from them again. Sad used to be a fantastic company.

I orderd Cross Classic Century… I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Didn't receive the refund so far. I called customer care many times. No one lifts the call. More over i send many emails. Still no response. I really really wonder how Ferrari had tie up with this company. Zero customer value in Cross.

No Customer Value Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

Disingenuous and Poor Service Needed to repair an expensive Cross pen and looked at the website which cited a servicing/repair group. When I called Customer Service for arrangements I was told that they sold the repair equipment and no longer did that kind of work (despite stating they did so on multiple web pages). Asked for a supervisor and was told that I could not talk to her but had to email. Emailed the supervisor and copied the CEO of the company TWICE and never got a reply from either.