Can only really echo others' negativity… Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The customer service is non existent. And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Truly, a pathetic experience. Buy from any other retailer.

I orderd Cross Classic Century… I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Didn't receive the refund so far. I called customer care many times. No one lifts the call. More over i send many emails. Still no response. I really really wonder how Ferrari had tie up with this company. Zero customer value in Cross.

No Customer Value Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

Delivery time of 4.5 weeks + no response from customer service + unannounced customs fees of €42.14 I am absolutely disappointed and really shocked by the extremely poor service from your company!!! I ordered and paid for a pen on 18 March with the promise that it would be delivered within 5-7 days. After 7 days I checked the order status with your customer service on 26 March and was told that the pen would be dispatched shortly (next Thursday). The pen still hasn't arrived and I have sent three more emails to the customer services - 02 April , 07 April and 11 April - WITHOUT receiving a reply. The pen was delivered on 19 April. Almost 5 weeks after ordering... I have not received any information from Cross about the delivery. The Highlight: I only received the parcel after I had to pay €42.14 customs duty (i live in germany)!!!! It is unbelievably cheeky to simply pass these costs on to the customer without informing them in advance. I would NEVER have placed an order under these circumstances!

I am also struggling to make a contract… I am also struggling to make a contract with AT Cross UK, I tried Sales Person's direct mobile, office line, and series of e-mails to the sales. No luck. I read the comment below so I will try to call in American hours, which is evening time in UK, I guess. We sent a PO, but no acknowledgement, no communication from January! I have been trying over 6 weeks. What is actually going on???