Total Scam--These people are frauds I left a previous review, which has now been removed after months, along with many others--mostly negative-- that had been here. I bought a prom dress for my daughter back in April. It was terrible. It had fabric bunched up and sewn into the seams, uneven hems, and came late. As with everyone else who's had a complaint, they gave me the run around for days, claiming the dress was fine, that I could fix it "in the local," and offered me 10 percent off my "next purchase." They do NOT stand behind their "satisfaction" guarantee. They try to delay until it's too late to dispute the charge. I got my money back by making a fraud complaint with Paypal and disputing the charge to my credit card through Paypal. Don't let them rip you off--keep yelling until someone listens. This company is a total scam.

I would give them NEGATIVE stars if it was possible. THE SITE IS A SCAM! I ordered 2 dresses in IDENTICAL size. One dress arrived in completely wrong colour, but at least correct size. Second dress is 2 sizes too small in the Bust area with broken zipper, horrible embroidery, completely different colour and design to the original. Dressale refuse to aknowledge any of the faults, nor to pay the full refund as clearly stated in their return policy for the above mentioned faults. The company is a FRAUD! Every positive comment you see on any review site is either posted by themselves, or by someone they paid to post. Professional dressmaker inspected both dresses and confirmed how UNPROFESSIONAL and totally unacceptable they both were, she was stunned how anyone can pass something like that as quality. I would NEVER EVER bought anything if I read all the negative reviews out there BEFORE I placed my order. Every word people say how Dressale treat customers and refuse to refund money for a total rubbish products is complete truth. I received the same set of rubbish emails in response to loads of pictures and video evidence. More than enough proof was supplied yet Dressale continue to deny that the size is incorrect and cover up with "hand made" approach for all other faults. The Company acts under false advertising, breach of copyright and Fair Trade!

PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!! WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!! The website has the wrong description details, which resulted in the wrong dress arriving at our door, and then when we tried to contact the team to get it sorted, no one could help and they blamed us!! they took absolutely NO ownership of the issue and called us liars in addition to refusing to assist in any way! I have never been treated this way by a company, nor did I ever think that this day and age any company would have such a disgraceful approach when they themselves made the mistake. NEVER BUY FROM THIS WEBSITE!!! I will be making sure that everyone I know hears about this experience and never buys from this website also. PLEASE DON'T WASTE YOUR MONEY OR TIME - THIS HAS BEEN SO STRESSFUL - SAVE YOURSELF THE HEADACHE!!!!

STAY FAR AWAY.. There is NO RETURN POLICY Do NOT use this company. Dress was very different from the picture they stole from another vendor's company. Their Customer Service is even worse than the dress. There is NO RETURN POLICY despite what their site indicates. I went through PayPal and was able to get my money back. Once PayPal returned my money they THEN wanted the dress back. They couldn't use the dress as "handmade custom for you special from fine material" (since when is hot glue a fine material??) and returning the dress would be "waste of dress maker and time money." They now wanted the dress since they weren't being paid and they threatened to have "black credit record done to you" which would "do bad to your life" because the didn't want to "harass you as well!" They also keep changing their site name and change bad reviews on their site to 5 star.

horrible everything-DON'T BUY!! ordered my daughter's prom dress-it came about 2 weeks later than expected, It was squished into a bag and I was surprised it was the dress. Opened it up and the corset strings were ripped in half and off the dress. Plus the dress was NOTHING like the picture shown, it looked ugly-they used a picture from the designer's site and put it on their website. Spoke to the designer and she confirmed they do this-as well as many other sites. So we asked to return due to damage and it looked nothing like what we ordered. They are arguing now that there is no way the dress could be damaged (so they don't have to refund) I am still arguing with them and they are insulting my intelligence and will not even believe for a second the dress is damaged. Horrible customer service, ugly dresses-DON"T BUY you will be disappointed!!! Still hoping my credit card, paypal or BBB will fight to get our money back......