Disabled Product; Abysmal Support Garydn is selling "subtractively licensed" (read: "partially disabled") products. You pay $700 for an indoor hydroponic garden, and find out after you purchase it that you've got to pay them every month indefinitely in order to have any indication of low water levels. It's just lights and a water pump with a couple of timers, people. There's literally no reason for this to be online. It would've been simple enough to just put a float indicator on this unit, because I walk past it multiple times a day in my house, but they're not interested in a functional product. They're only interested in turning a profit off of this poor excuse for a turnkey hydroponic solution. Add to that: mine simply stopped working one day, and although they initially sent me an email that a replacement lid would be shipped within 10 days, I found out later that below that notification in the same email, they were requesting me to respond to confirm I understood they planned to ship me a used replacement lid. Skip forward to where I went back to find out why I hadn't gotten a shipment notification like they said I would, and I finally noticed they were waiting for me to respond... so I responded and asked them to please ship the lid as they indicated. And now they're asking me to do the troubleshooting steps over again, as if anything would've magically been fixed by sitting there for 10+ days. I think it is probably simpler, more effective (and *far* cheaper) to just build my own automatic indoor garden with a shelving unit, an aquarium pump, and a bucket of water. The plants are dead, folks(oh, by the way, there's a way to manually water the plants, but it's too late for that now).

I love my Gardyn I love my Gardyn! There is something very satisfying to know that what I’m producing is starting to provide the freshest greens that I’ve ever had. I am also loving the learning process about how hydroponic gardening works. Can’t wait to pick up a second unit for berries!

Broken Produce, No Customer Service, Dead Plants Hands down the worst consumer experience I’ve had in the last decade. The product broke. Customer service was nowhere to be found. After hours of time and months of higher electricity bills the plants died. And the company wasn’t willing to stand behind its product or its service. Buyer beware.

Beyond thankful and impressed After only one month of tending to our Gardyn, I truly can’t imagine ever not having this in our home. We’ve already made smoothies and salads (almost every day) and I’ve been able to just snip off leaves and herbs throughout the day to “graze”. It’s been fun and rewarding to enjoy such delicious, fresh greens whenever we want so easily. Thank you Gardyn!

Water sensor failures, poor design 3rd lid. Water sensor is a POS and is not replaceable, requires replacement of entire lid. Usually fails after 13 months once warranty expires. Edit 1/2. They called me today and offered to make it right with either a refurbished lid or a discount on the Gardyn 3.0. The customer service was excellent albeit it a bit reactionary to the review, nevertheless I am satisfied. My advice is not to buy the Gardyn 1.0, several items have been upgraded since that time that will likely fail on you. Go for the new one.