Need to improve sales customer service I have had an account with VPS for a number of years. Support is super fast and 24/7. I sometimes have difficulty to understand the technical support, due to my lack of technical knowledge. I wish sales were easier to reach. Toll free number not accessible from Canada, not available early EST time and doesn't seem to reply to support tickets (one left 10 months ago was never replied to).

Good service, maybe a little understaffed It took Amit a while to come online. He was 5 *'s, but it took a while to get there, which suggests that he's taking good care of people, but y'all might be a little light on the staff. He definitely got right on the problem and sorted it out, with a helpful attitude.

I needed to access our DNS servers to… I needed to access our DNS servers to install a TrueShield by a third party security service. I submitted a case with VPS.net for instructions to locate the DNS Server. In less than minutes, we had the location and completed our task. Since Sept 2018, every ticket that we have submitted with VPS.net has been solved with this speed. We moved our web server from another hosting company in 2018 and have been extremely with our decision to select VPS.net. I highly recommend VPS.net for web hosting services, for their support and reliability.

Server down after Centos 8 Updates After applying Centos 8 Updates on Grub2 the server went down and was not able to reboot. Although it is Sunday I contacted support and they managed to recover the issue in 45 minutes. This is a great response time for such a damage. Thank you!

Stay away... Our experience with VPS has been very poor. Every time they do an upgrade something stops working or gets broken on our website.