Customer Service Fail Vivino had an order sent out immediately that I requested to be held for delivery until I returned from vacation. They expected me to accept delivery of the order that was sitting in a local UPS office for about 10 days. This was unacceptable to me and I instructed them to cancel my order and issue full refund. Nearly 5 days and several emails/phonecalls later, the issue remains unresolved. Vivino used to have topnotch customer service but really seems to have tailed off of late. UPDATE: issue has been resolved. Notice of refund emailed. Still, quality customer service at Vivino a major concern. Reaching reps who know what they are doing and addressing problems efficiently appears to be quite a rarity over there these days.

Need a better courier company. As I didn't receive anything for four days I finally called after a week and asked when my order would be shipped and I was told it would arrive the next day. So I waited at home but it did not arrive till Friday. I understand it is the courier but if you are using a courier company, shouldn't you be able to coordinate with them so that they send you an email letting you know the date and an approximate time of delivery?

Customer service like no other Excellent customer service! Actually, best one I had in years 👍👍👍 They figured out my order made no sense and called to check if that’s what I really wanted ( I didn’t ). Great communication and easy to reach out. Responsive on both phone and mail.

Thrilled about my first experience I recently made my first purchase and was very impressed with this site’s ease of use, excellent communications and support. The wines I bought are manufactured in Moldova, my homeland that I recently visited and got to try them there. Lupii by Gitana winery is a cashmere red blend with a 75% base of Cabernet and a delightful wine. I am so thrilled that this site made it available for purchase in the US, what a treat!

I’ve had a really good experience with… I’ve had a really good experience with Vivino from beginning to end. Their website is easy to navigate and had just enough info to be helpful. I was pleased with the discount I received but was a little disappointed when I thought it was going to take a couple of weeks to receive my wine. However, it actually came in just a few days! I will definitely use Vivino again and will recommend it to others.