Wine is oxidized, vinegary I recently bought two bottles of Ridge 1988 Montebello Cabernet Sauvignon from the Wine Cellarage. I opened one to discover the wine tasted like vinegar; it did not taste anything like it was supposed to, and I fear the wine has oxidized. (I recently drank a bottle of the same vintage, purchased from the winery, and it tasted completely different.) Edit: The Wine Cellarage heard of my bad bottle and offered to allow me to return it. They sent me a UPS label and I was able to send it back for a refund. I'm sorry the wine was off, but Wine Cellarage had great customer service.

Best on line wine service - Wine Cellarage is my go to source online for fine wines and spirits. They offer unique and rare vintages as well as smaller artisan producers. I have purchased some of the best French Champagnes on the market as well as lovely cognacs - and wonderful Bordeaux. I would give them 5 stars but my only hesitation is the wine is packaged in styrofoam containers. If they used cardboard I would give them 10 stars.

***HORRIBLE! UNRELIABLE*** I bought a bottle of Louis Roederer Cristal Brut as a gift for a wedding, these guys ask to deliver the following monday, I called in the following wednesday and it still hasnt shipped yet! Now I have to scramble to get a gift! NOT RELIABLE!!

Opportunistic management I ordered 3 bottles of wine from them and a few weeks after the COVID-19 nightmare began, I have a difficult economic situation so I asked them to cancel the transaction since I’m sure they can sell the wine to somebody else. After one month with no waiting for an answer, Lars sent me an email offering $110 per bottle when I paid $155, so my interpretation was him giving me a discount so I accept the wine. No I was wrong, the guy want to profit twice out of this unprecedented moment in history. I’m filling a credit card claim right now and possibly a BBB Complaint. Disgusting people, be aware and stay away from them.

Good Model Like your focus on featuring specific categories of wine with additional editorial content in your emails. This aligns with how I typically shop for wine/buy wine. Website also give me opportunity to shop differently (which is also good). Like having access to wines not often available from wine stores and/or reputable online wine sellers (e.g. champagne offerings) as I would not typically trust most online sellers. Have gotten bad bottles many times before (like the "cold storage" chain of custody idea that you discuss). Your checkout experience needs improvement (slow, hard to navigate, not integrated well with flow of shopping on the site) and pricing is sometimes a little bit high, but overall a great experience. Shipping is very professional and quick as well.