Machine is not working the it is supposed to My machine doesnt work right, sometimes the flow is irregular, the hot option doesnt work. It makes alot of noise. I have attempted to call customer service and ask for help but no one ever answers

Good job keep up the good work. The Customer Service, Water Delivery Guys, Water Cooler Guys and Supervisors were very polite and nice. The only problem I have is my water cooler that keeps breaking down after working for a month or two and I have to call for a replacement. I am now getting another new water cooler delivered to me on the 29th of this month. Hope that works consistently. I have been a long-standing customer of your, otherwise the service is excellent. Kudos to all involved.

Consistency and Quality Control of Spring Mountain water Bottles I am a long-time customer, of over 6 years. I appreciate the service provided, however, for the amount paid for Spring water (red sticker) and delivery, I would appreciate “newer” water bottles; bottles that appear clean, not overly-used, and “dragged” when bottle is inverted. The newer bottles appear to have a blue tint, and red stickers that are not faded. My monthly shipment of bottles may include new bottles, but also include bottles that appear to have been in use for 20 years and on their last leg. A little more stringent quality control and maintenance of water bottles, in addition to consistent delivery of “newer” “water bottles would be appreciated.

Getting to be a hastle Since transferring your billing customer service overseas your service has been not good. They charge more than what we were told and keep charging for what we don’t have. And now we receive 2-3 statements each month for the same thing and different pricing. I had called and got a quote for 6-12 months which I’m paying but billing keeps tacking more on.

Ready Refresh communicates well and… Ready Refresh communicates well and allows order changes up to a little before delivery. They are also flexible and make it easy to make changes to orders.