The whole claim process was good The whole claim process was good. The inspection was done in a timely and thorough manner. We were given the help we needed to proceed after our claim was approved. The claim agent checked on our progress and,any questions we may of had . He followed up with us to completion. The funds were made available to get repairs promptly.

Donna and Cyndi were extremely pleasant… Donna and Cyndi were extremely pleasant and Helpful.Our congregation are very pleased and Thankful For their assistance and how quickly our claim was processed. Thanks again.Bobby Woodall

Caring and responsive As soon as I reported our boiler breakdown, Guide One and the appraisers began their work. The first person to contact me was an appraiser who's job it was to assess the physical damage to our property. Next, we had boiler expert arrive and then an engineer who decided that it was not normal wear and tear. Guide One and Bayliss and Geist stayed on top of the progress and were very responsive to our questions and resolution to our situation. We believe we were treated fairly and professionally during the entire process.

We received a very thorough inspection… We received a very thorough inspection of the entire church. There several areas that needed our attention and they have been repaired. Very professional inspection by both the engineer and the adjuster.

Deceptive practices The inspection report of Oct "23 was never shared with the church yet that was the foundation of dropping our policy. We cannot fix what is not shared! This seems an intention deception on the part of Guide One. We've been clients for decades without any claims. Your cost has been a computer-generated bill four times a year, leaving you a clear profit margin.