Zoe Powell
GBNEVER IGNORE CUSTOMERS First order arrived on time and were delicious so we placed a second order. Whilst waiting we received an email from the delivery company saying nobody was home to receive the order. We phoned the number given for Radfords and was told it was incorrect. We phoned the delivery company who didn't answer. The only way to contact was email. We told Radfords the delivery company was lying. We provided special delivery instructions and phone number but they gave us a flippant reply as they obviously believed the delivery company. We sent two more emails which were ignored so contacted Citizens Advice. We recommend that everyone does this. We sent a signed for letter which was also ignored so were advised to contact our bank who were able to secure a refund on my debit card. This did take three months. We are retired business owners. NEVER ignore customers.
Tracey Livsey
GBWe was on holiday from near Tadcaster… We was on holiday from near Tadcaster in Yorkshire and we visited Morecambe for the day a decided to go get a radford pie. My husband is a pie connoisseur and said it was the best pie he’s ever had full to brim with filling and loved every bite. He had steak a Stilton I had a steak. Going to put in online order it’s worth it they are so good.
Consumer
GBOrder Paid For But Never Received I placed an order which was charged to my account in January but never received the order. My emails go unanswered and there is no phone number to speak to anyone. Very disappointed with this company.
Linda
GBBUYER BEWARE… Radford Pie Company - In response to your reply to my previous posting We were not at home when our pie order was delivered & even though I had requested notification of a delivery date on my original order. We were not informed of a delivery date for our pie order even though Radford Pie Company said an email had been sent to me but when I asked for a copy of the email the company ignored me! BUYER BEWARE
Krystal Connaughton
GBEverything was delicious we were all… Everything was delicious we were all very happy with our pies, cakes and balms. The steak and Stilton was absolutely beautiful perfect blend of the two flavours, generous portions of meat and great pastry. We will definitely be back and I will be ordering off the website. Also the lady serving us was friendly and polite, would recommend.