Great company Great company! Parts ordering could use better interface ease, but the part I needed was express-delivered at no extra charge. All else equally excellent. Still the best expresso-based site and company on the net. Have received the coffee too, and am looking forward to trying it.

A 1st Class 1st-line Equipment Espresso Experience. Bravo The purchase experience in buying my Ponte Vecchio spring lever espresso machine was superb, but the speed of response to my email query by “Java Jim”, Jim P., was even better. Thank you, Jim and 1st-Line Equipment for a great customer experience. BTW the espresso from the Ponte Vecchio is delightfully tasty, a real treat. Thanks.

Dirty Mignon Mat Kit I got the product just now and I was so disappointed to the quality of the item they sent. It is Eureka mignon mat kit which they open the box to put the shot glass inside. By doing so they should already noticed the quality or the condition of the item that they are sending. The black mat looks like its a used item which looks dirty compared to the same product in an unboxing video. The only thing in the kit that looks new is the brush that comes with it as it has a plastic wrap on the brush and the shot glass which is an additional order. Overall I'm not happy with this order and will not order again.

Fantastic service and friendly staff! I ordered a brand new MaraX. It shipped quickly, but arrived with technical issues due to UPS handling. I emailed 1st-Line's tech support and received an immediate response with helpful steps to repair the problem myself. I was even called by Jim himself to make sure the steps helped and the machine was running properly!

I am so very happy! I am so very happy to have my same machine - The Export, Ponte Vecchio, back in my life and also the fine coffee grinder recommended by Jim. Awesome team at 1st Line Equipment and fast shipping despite the crisis we are all in. Speaking of which, what better way to get through COVID-19, having the ability to have true Barista at home for our family. I plan to share with friends when things clear and HIGHLY recommend 1st-Line Equipment with them! Thank you Jim and your TEAM!