Hurray for stock alert messages Lelit water softener cartridges have been out of stock for some time so I appreciated the ability to have 1st-line automatically send an email when new supplies were available. I immediately ordered, shipping cost was reasonable and I received the softeners in just a few days. Couldn’t ask for more.

Really fast shipping Really fast shipping, nicely packed and a lot of information on the machine and grinder thru their website content and videos on youtube. I believe they even check every machine before shipping out. I can’t wait to fire up the machine and start using today. Sure they can improve the design on their website to look more modern :), but nevertheless 1-st line team is first class.

I really appreciate the guidance and… I really appreciate the guidance and information provided by Jim before I purchased my espresso maker and grinder. Keep up the good work. ps. I look forward to purchasing and testing the Lelit flow profiling kit on my new ACS Minima, when it becomes available again.

Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

I ordered a Rancilio Silvia last Friday… I ordered a Rancilio Silvia last Friday morning and had it sitting on my porch Monday afternoon. My previous R Silvia (purchased from 1st line 18 years earlier) had finally perished after consistent weekly/daily service. They were so fast I didn’t even have to worry if my beans were still fresh, amazing! These folks are on it. Good to talk with too, I have purchased various small items (commercial grade porta filter, double baskets) always easy and fast!