Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

I ordered a Rancilio Silvia last Friday… I ordered a Rancilio Silvia last Friday morning and had it sitting on my porch Monday afternoon. My previous R Silvia (purchased from 1st line 18 years earlier) had finally perished after consistent weekly/daily service. They were so fast I didn’t even have to worry if my beans were still fresh, amazing! These folks are on it. Good to talk with too, I have purchased various small items (commercial grade porta filter, double baskets) always easy and fast!

1st-Line refused to honor their… 1st-Line refused to honor their commitment to price match as per advertisement on their site. Their reply, after flatly refusing to match the price, and verbatim, is “Unfortunately, we have very limited stock and we do not know when the next shipment will arrive.” If they refuse to honor their own policies, I don’t think that they have any credibility, whatsoever.

Good site but things can be better Easy to use website, fast delivery, but I purchased 2 product a grinder tray and double shots glasses. The tray had some dirt on it inside the box indicating that it probably was an open box but that wasn't mentioned when I placed the order the other thing is that one of the 2 shot glasses has a sharp edge (not safe to drink from so I tossed it out). But I like the coffee tray and didn't mind that it was an open boxed item I just figured that it should be mentioned upon purchase and no big deal about the cup its only $6 dollars.

1st-line is a fantastic company 1st-line is a fantastic company. I've bought several prosumer espresso machines and grinders from them and they've always been great. I've had a few problems with the espresso machines and Java Jim helped me solve the problems quickly. It's so nice to deal with a company where people are experts in their field. 1st-line is the only place I will buy espresso equipment. 10/10.