I am so very happy! I am so very happy to have my same machine - The Export, Ponte Vecchio, back in my life and also the fine coffee grinder recommended by Jim. Awesome team at 1st Line Equipment and fast shipping despite the crisis we are all in. Speaking of which, what better way to get through COVID-19, having the ability to have true Barista at home for our family. I plan to share with friends when things clear and HIGHLY recommend 1st-Line Equipment with them! Thank you Jim and your TEAM!

Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

Hurray for stock alert messages Lelit water softener cartridges have been out of stock for some time so I appreciated the ability to have 1st-line automatically send an email when new supplies were available. I immediately ordered, shipping cost was reasonable and I received the softeners in just a few days. Couldn’t ask for more.

Really fast shipping Really fast shipping, nicely packed and a lot of information on the machine and grinder thru their website content and videos on youtube. I believe they even check every machine before shipping out. I can’t wait to fire up the machine and start using today. Sure they can improve the design on their website to look more modern :), but nevertheless 1-st line team is first class.

1st-Line refused to honor their… 1st-Line refused to honor their commitment to price match as per advertisement on their site. Their reply, after flatly refusing to match the price, and verbatim, is “Unfortunately, we have very limited stock and we do not know when the next shipment will arrive.” If they refuse to honor their own policies, I don’t think that they have any credibility, whatsoever.