great service and rates but call wait time too long My rates are good and whenever I speak to someone, they are most helpful. However, my complaint would be that it takes forever to actually speak to someone and the process is most difficult. there are so many divisions and phone numbers and when I ask for a better number to call, I am always given another to add to my growing list of numbers but still, a wait of up to 1 1/2 hours,. but when I finally do reach someone, they do go above and beyond to help, just as Cole did. I had to schedule an appt., which worked in this instance but if ever I need tech help, this would not be a good situation. but I suppose the long waits is part of the reason my rate is good?

I still cannot log in to either STAX or… I still cannot log in to either STAX or worldpay

Stax - customer avoidance is their motto Stax is a company that has mastered customer avoidance. They offer customer service numbers that are answered by an answering service that promises you have a ticket created. Yes, their employees don't respond. So, I have a billing mistake they made in their favor, and it is impossible to get help. If you want a credit card processor that has access to your bank account, pulls out money whenever they feel like it, and is impossible to reach to get it back. THEN STAX IS PERFECT FOR YOU!!!

had an issue with…invoices/autopay had an issue with invoice/autopay...Victor Silva took the time and did the research to let me know what was wrong and the steps needed to fix it.

Customer Support Always Exceeds Our Expectations Since the start of our partnership, we have had nothing but a positive experience with Stax (fka FattMerchant). The user interface is most intuitive and simple to use. Today, I needed help gaining access to a statement and submitted a ticket. Within minutes, their customer service team was in touch with me and helped resolve the issue. Big shoutout to Cole Roberts, who was incredibly efficient and knowledgeable. Thank you again, Cole!