Local stock Local stock, quick ship, as expected

I have always had great service from… I have always had great service from Allpoints and back to the days when ICS was in Connecticut but now last week I ordered a faucet and 2 water valves and got the valves but the problenm was I got a hose assembly and no faucet. I called and tried to get the faucet and return lable for the hose assembly and nothing happened. I called again today and still have not gotten the faucet for the customer or the return lable for sending the more expensive hose assemcly back.

easy to place an order easy to place an order. customer service very efficiency

First time purchase of an item ordered… First time purchase of an item ordered from another supplier, had been waiting two months. I was not notified the item was not in stock prior to ordering. After communication was lacking I decided to look elsewhere, came across AllPoints, item in stock, great communication arrived in a day. Great Service! Thank You!

-- Some of their after market products… -- Some of their after market products repeatedly fail in less than 90 days, and they don't remove them from the catalog, nor do they replace them with an item that works .... See item #34-1661. Long track history of failure of the undersized wire and the lose non-soldered crimp that connects wire to element. Plus the glue that holds ceramic ends to glass tubes usually fails before installation can even be completed. We repeatedly told customer service about this and they do nothing. Need to hire a quality control person, who can do something.