I have always had great service from… I have always had great service from Allpoints and back to the days when ICS was in Connecticut but now last week I ordered a faucet and 2 water valves and got the valves but the problenm was I got a hose assembly and no faucet. I called and tried to get the faucet and return lable for the hose assembly and nothing happened. I called again today and still have not gotten the faucet for the customer or the return lable for sending the more expensive hose assemcly back.

easy to place an order easy to place an order. customer service very efficiency

Good value, order portal needs improvement Pricing is competitive. Your shipping packaging has improved over the past year. The number of characters allowed for the PO field is limiting. The PO we enter gets cut-off during shipping process. Need to respond to RMA and quote requests. Inconsistent. We should have the option to select shipping urgency (regular or express) from the online portal without having to call it in

Local stock Local stock, quick ship, as expected

Hopefully helpful suggestions Nice, friendly consist service. I only wish that some items were a little less expensive so that I would not have to purchase at local hardware stores. Items such as gas hose, valves , and general installation hardware.