Good value, order portal needs improvement Pricing is competitive. Your shipping packaging has improved over the past year. The number of characters allowed for the PO field is limiting. The PO we enter gets cut-off during shipping process. Need to respond to RMA and quote requests. Inconsistent. We should have the option to select shipping urgency (regular or express) from the online portal without having to call it in

Had some trouble getting logged in to… Had some trouble getting logged in to the site, but the nice lady that answered the phone got the whole issue taken care of in about 10 minutes, and boom! I was off and running. I did note that your On - Line catalogue is often difficult to find things on. Would still like to receive a regular catalogue yearly, it makes finding the part numbers MUCH easier...as it works now I have to switch over to Parts Town, get the part number then come back and look up the part. A lot of wasted time, but other than that, NO ISSUES!!

The Best Commercial Kitchen Parts Company out there AllPoints has been our go to for commercial parts since 1998 ICS is who you were when we started doing business with you and you have improved over the years. Free shipping on Back orders is HUGE and your CSR's are terrific. The fact that you base our discount on ALL parts we purchase not specific manufacturers is is amazing as well. It's obvious that Partstown could learn a few things about customer care from you all. To be honest I told them that. If you want to learn how it's done model your business after what All points does and you'll succeed. Thanks for continuing to help the service company make a living, we notice and we appreciate it.

Maybe looking up parts could improve a… Maybe looking up parts could improve a little such as if you want to look up Hobart dishwasher model starting with C the alphabet would pop up instead of having to scroll down several pages you could push on C then scroll to rest of the number . However it’s quicker than a catalog. The ladies taking orders are awesome, you got a good thing going . Thanks

easy to place an order easy to place an order. customer service very efficiency