The honeymoon is over We like Fresh N Lean meals, however, their programmers and customer service are so ineffective and untrained, that we will probably stop using the company. It takes an extremely long time to reach anyone, and then you just get a lot of "I'm sorry" and repeated assertions that you made a mistake and there is nothing they can do about it. Emails to customer service get no response at all, and one to the owner and CEO was blocked. I guess she doesn't want to know what her customers think. Twice in a row now, I have chosen the meals on their website and got confirmation, only to have one to two meals that I specifically did not want chosen for me. I just got off the phone with yet a second customer service person who also proceeded to repeatedly tell me that I did not place the order I did (and have proof of), so I will be sent a Chef selection. This one also asserted that even though the order is only due to ship a week from now, and even though the email I received a few hours ago informed me that I could call for changes, there was nothing she could do about it except cancel the whole order, nor was there a supervisor or anyone else available. The main purpose of using such a service, is to make life easier, not more complicated and aggravating.

Credit card first, meals later? I'm a new customer. The process flow for sign-up and meal selection is not intuitive. Customers should have more options for delivery dates/times or pick-up. Wait for chat support was a bit long but your rep was polite and helpful. We'll see if I stay with your service long-term.

JENNY IS A 5-STAR CUSTOMER SERVICE EXPERT! Jenny was kind, quick, attentive, and able to resolve my issue within moments. Excellent customer service is a MAJOR reason to choose to either stay or not stay with a company, and for now, I’m staying with Fresh N’ Lean! Thank you

Exactly what I needed The service is exactly what I needed. Great tasting food, convenient, and quick to prepare. Customer service has also been excellent.

I love getting the Fresh meals I love getting the Fresh meals. I don't have to worry much about buying ingredients to make one dish and having to use the same things over and over again before they go bad. So I get more variety in my daily diet.