The honeymoon is over We like Fresh N Lean meals, however, their programmers and customer service are so ineffective and untrained, that we will probably stop using the company. It takes an extremely long time to reach anyone, and then you just get a lot of "I'm sorry" and repeated assertions that you made a mistake and there is nothing they can do about it. Emails to customer service get no response at all, and one to the owner and CEO was blocked. I guess she doesn't want to know what her customers think. Twice in a row now, I have chosen the meals on their website and got confirmation, only to have one to two meals that I specifically did not want chosen for me. I just got off the phone with yet a second customer service person who also proceeded to repeatedly tell me that I did not place the order I did (and have proof of), so I will be sent a Chef selection. This one also asserted that even though the order is only due to ship a week from now, and even though the email I received a few hours ago informed me that I could call for changes, there was nothing she could do about it except cancel the whole order, nor was there a supervisor or anyone else available. The main purpose of using such a service, is to make life easier, not more complicated and aggravating.

Exactly what I needed The service is exactly what I needed. Great tasting food, convenient, and quick to prepare. Customer service has also been excellent.

- i have Parkinson’s Disease - i have Parkinson’s Disease. I needed a nutritious meal each day. - Fresh N Lean has many good choices and expands the list frequently. - there have been some minor problems but they have worked hard to correct them. - delivery has been consistently good.

When I tried to change the phone number… When I tried to change the phone number on a newly renewed subscription a new subscription was created instead. The order I thought was abandoned, with the incorrect phone # was processed as well as the new subscription. I was given a 30% credit, but now I have 15 meals coming and no way to keep them as I live in an RV and do not have a freezer. Was hoping to stop one of them from shipping but not allowed. I probably will not be ordering any more.

JENNY IS A 5-STAR CUSTOMER SERVICE EXPERT! Jenny was kind, quick, attentive, and able to resolve my issue within moments. Excellent customer service is a MAJOR reason to choose to either stay or not stay with a company, and for now, I’m staying with Fresh N’ Lean! Thank you