Refuse to release my funds I was asked to open account. Savings ending 5005 they closed it and said they send the 2140 on 4/12. I been telling them the linked account is not active and now they claim they can't see 5005. They refuse to take my ein to locate. I'm behind on my health insurance premium and hiv pos and diabetic. I can't pay for my meds and they refuse to help me cause I can't remember the email open with even though I can give My ein. They have stolen my 2140. This needs to go to congress. I have the emails and screen shots. Now told account released but yet online states inactive and the customer service is confused on what to do to help me and saying they need to review. It's like no one listens ref case number 91627420

I found Square very reliable and a great customer experience. I found Square very reliable, efficient, and essential tool for my small business. I am happy with their service and everything.

Good service Process payments swiftly, also grant small business loans in order expand our business

Poor customer service practices and policies Was a square business for over a year. Crappy customer service, crappy customer policies. Not willing to do anything to help or take care of long term customers… they just want to sell more crap. Don’t buy hardware from them, it’s cheaper through Amazon or other third parties, square won’t match the price but will let you go through process of returning and ordering elsewhere… you wait forever to get a hold of someone to help on the phone and there seems to be no communication between departments within the business. Hope that $100 more on hardware was worth it…. Tired of being taken advantage of by million dollar corporations. Take your money elsewhere…

Small Business Start Up I’ve been using square for one year. It’s easy to use, minimal fees and has made running my small business easier and more professional. Being able to accept credit card payments is worth the small fee. Customers appreciate payment options and I have made additional sales when customers don’t have cash available. I recommend signing up for square if you are staying up your business even if you are just starting with craft shows like I did. Andrea Pinecones from the Yard