randy cagle
GBCustomer service and contact is wonderful! The greatest thing we have found helpful has been the ability to schedule and track jobs all the way through. The ability to keep in touch with our customers. Serve our customers and our team.
Todd Johns
GBContinuous improvement. Service Titan is never satisfied with good and is always pushing the envelope to become smarter and more efficient for it's users. Our CSM Dale is Fantastic and the online support teams are doing a great job for us too.
Randi Thompson
GBWorth Every Penny!! Moving to Service Titian was the best decision our company has made! We have been live for 2 years and seen significant growth, increased efficacy & accountability across our entire company thanks to this software! Onboarding was grueling but we were warned that it was going to be a lot of work and we would get as much out of it as we put in, our Onboarding Specialist Erin was AMAZING and our Success Manage Victor is AWESOME! It is worth every penny we pay for it!!
DT- Utah
GBWe keep having a recurring issue with… We keep having a recurring issue with NMI updater not running. It happens about every 4-5 months on average. It's frustrating that this issue hasn't been resolved. In Addition your frequent UI changes make it difficult for users to catch up. Some of the changes have been helpful but as soon as users get used to one you're making more massive changes.
Lillie
GBNo Technical Support Just called service titan tech support to request help on importing an excel sheet. The girl who answered the phone tried to transfer me to another department due to errors after doing what she said would work. After maybe 15 mins the same girl came back on the line and only only told me I needed to fix all 50+ errors that occurred when importing on pricebook. I asked for someone in tech support to fix the issue and she continued to talk over me (please listen to the call). I am requesting that someone call tomorrow after 10am that knows how to import on pricebook.