Lillie
GBNo Technical Support Just called service titan tech support to request help on importing an excel sheet. The girl who answered the phone tried to transfer me to another department due to errors after doing what she said would work. After maybe 15 mins the same girl came back on the line and only only told me I needed to fix all 50+ errors that occurred when importing on pricebook. I asked for someone in tech support to fix the issue and she continued to talk over me (please listen to the call). I am requesting that someone call tomorrow after 10am that knows how to import on pricebook.
lloyd knecht
GBService Titan Reps Make All the Diference My experiences over the last year have been outstanding with the knowledge and assistance of Ethan. He is a valuable asset for your team. I've said it before, so I'll say it again.....If it wasnt for Ethan, I would have just paid my contract obligation and walked away.
Courtney Kinealy
GBRyan is AMAZING Ryan is a joy to work with. If I ever have questions I know he will have an answer for me, and he always ensures I fully understand.
Mike
GBThey should be ashamed of themselves. They should be ashamed of themselves. They withdrew money out of our account for two months for a service they didn't activate. I'm still trying to have the issue resolved. In addition, the onboarding is not company specific or personalized. Be prepared to hear 'check the training database'. Once the sale was made, we never heard from our salesmen again asking how the process was going. Please do your research before purchasing this product. There are better options out there. Companies like this are the ones that deserve to fail.
Randi Thompson
GBWorth Every Penny!! Moving to Service Titian was the best decision our company has made! We have been live for 2 years and seen significant growth, increased efficacy & accountability across our entire company thanks to this software! Onboarding was grueling but we were warned that it was going to be a lot of work and we would get as much out of it as we put in, our Onboarding Specialist Erin was AMAZING and our Success Manage Victor is AWESOME! It is worth every penny we pay for it!!