Excellent service I ordered these glasses for my wife as a Christmas gift. A week went by and I hadn’t received shipping notifications, so I emailed, and we discovered the glasses I had ordered were currently out of stock. Other suggestions were made, and I chose these, and they arrived within 2 days. An offer was made to discount the items AND pay for shipping because of the delay. Not only are the glasses gorgeous, my wife happy, but the customer service is exceptional. Thank you!

I was very pleased with the experience. The wee dram sized whisky glasses were as described and promptly shipped. Packaging and postage was pricey, but given the need to pack them carefully, which they truly did, and shipping from the UK to the US, it was actually the proper price. (I reduced the unit cost by ordering more of the glasses.) I was very pleased with the experience.

New to this product also very satisfied… New to this product also very satisfied with my order! Would recommend to all family and friends. My purchase included bedding and a sweater I am going to purchase more ASAP. Makes a really nice gift packaged so nicely too. Thanks from Michigan|4

US website and Contact Us performs badly US website performs badly. I could not even use a credit card because only the PayPal field would show. The US website, contact phone number, and contact email all have serious problems and I cannot use them for enquiring about my order. The site did not allow me to create an account when ordering. When submitting the contact email form I am prompted for login credentials and taken to a dead page. The US contact phone number 1-800-460-9051 rings a couple of times then goes dead. Very bad user experience and so far can’t even contact the company.

I purchased the Urban Bar Brown Leather… I purchased the Urban Bar Brown Leather Bag and it was delivered on time. Quality seems good but this bag is not brown. It's more gray and has me questioning whether or not it is actual leather. I looked into how leather is classified, often times businesses get away with terms such as "handmade leather" or "genuine leather" when it's actually not real leather. Would not recommend purchasing for the current price of $400+