Customer service excellent They are best when getting there product to you .. they made a huge effort to make sure by calling me that I received the product. Also the delivery girl called and took the extra step to deliver my package to another address since I wasn’t home thank you

The best The best. Prices are reasonable. Quality is superb. Shipping is a bit pricey but understandable to get the best quality of what you're buying. Recommended MTB everytime someone asks where to buy quality steaks. Anyone hesitant on buying from them need to follow them on Instagram at @meatthebutchers and see for themselves the quality, care, and precision of their craft. 10/10 will order again.

Outstanding product Outstanding product. Extremely high quality meats that cook beautifully. However the pamphlet stated that the meat would arrive fresh. In the first order both items were frozen solid. In the second order they were a bit solid in the center as if they had thawed so I wasn't sure if I could freeze it or not (especially the fish). It would be helpful to know if I can freeze the items when they arrive.

Wasn't really blown away by the quality… Wasn't really blown away by the quality of the meat. It would have been nice if it was labeled. Its a conveinent way to go but we think we'll just stick to local butchers. Also really trying to find somewhere that will preseason it for us.

Teeeible service- Bye bye Christmas Eve dinner Bye bye Christmas Eve dinner! I still don’t have my order, so my comments are about the lack of customer care, communication, and service. I placed an order well in advance for delivery on Dec 21. On Dec 20, I had t received a shipping confirmation, and the dashboard said “suspected fraud.” I was having my order shipped to my Christmas family destination, and although Amex recognized the charge (& their software is likely better that Meat the Butchers), no one from the company had bothered to call. When I called, I was told “Oh _ we were just going to call you to confirm” Maybe - but there’s more. Friday - Fedex updates tracking to now show a Monday, Dec 24 delivery by 8pm. Way too late since we were going to serve the prime rib for Christmas Eve dinner. I received no call explaining what went wrong. I called for the airport as I was traveling out of state, and “ Melissa” tells me she has to transfer me to someone else. No apologies. She puts me on hold for 6 minutes, and then transfers me to her VOICE MAIL! Seriously. I have to call back, and now manager Victor tells me that Fedex never picked up orders on Thursday night. They’re trying to figure out what happened, and trying to get a delivery on Saturday, but no guarantees. As I express my anger and frustration, Victor tells me that I seem to be “bashing” him. I explain the following: - I spent $250 on beef that won’t arrive in time for dinner, so I’ll have to run all over a town I don’t know trying to find a substitute to cook for Christmas Eve. A refund won’t solve that mess. -Don’t just blame Fedex. Their first rep didn’t bother to call about the suspected ‘fraud” - The second rep heard the problem and never once said “I’m so sorry” or “I apologize- let me see how I can help”. She transferred me to her voice mail - essentially hanging up on me. - any company dealing with perishables and time sensitive deliveries light to have contingency plans. They ought to have the phones # for their Fedex rep and as soon as the time passed for pick up should have been on the phone. They could have driven their products from their Vernon store over to Santa Fe Springs CA to the Fedex facility, or tendered to UPS. I’ll be spending tomorrow trying to find a rib roast for dinner. Maybe my order will show up Monday, maybe not. I still have no email apologizing, even though they know the order was screwed up. They claim I’ll get a refund, which likely Amex will have to help with. Maybe their meat is great. But their empathy and concern for customers is horrible, based on my interactions with 3 separate representatives. There are plenty of other high end meat companies, and I’ll never trust these guys with another order. Totally stressful and awful experience.