Huyton staff scamBought food on app I’m hear told by… Staff closing store early and stealing my food as the store door was closed and I was refused entry my order after 10 minutes was marked done. Bought food on app I’m here told by staff store is now closed (early) and I would not get my food I would have to cancel order. NOT POSSIBLE Not able to do that on app it’s rubbish and the scamming staff don’t refund either. Scammer I have not been able to cancel or refund my order as the emails keep asking me to prove stuff so basically I’ve been robbed by mc scammolds AKA mc Donald’s and a franchise that is not following the rules closed early at least 2 days this week. and a complaint procedure designed to cause stress and is not fit for purpose. Totally unprofessional complaint or refund procedures are useless looks like I will have to just accept I will never see that money again and never use there app again. that they won’t us using the app then something goes wrong and you will not get help only abuse attitude like I received at the door when asked to leave and cancel my order after I asked for refund and obtructions receiving when I provide receipt and askfor refund as I say scammer app

Visited a store in Bristol Bedminster Visited a store in Bristol Bedminster, service was terrible. Loads of tables were very dirty, I asked two different members of staff for a cloth to wipe my own table as myself, partner and 4 children wanted to sit down, I have no issue cleaning it myself however one person looked at my grunted and walked off never returned and asked again they said they will be out and do it. Never came. Staff are very rude, bins over flowing with rubbish, messing up many people’s orders

Ordered from the screen and waited… Ordered from the screen and waited quite a while to see my order was ready! I went straight to the counter when my order was called and waited a good 10 minutes until I got angry and asked staff where my order was - I was totally ignored. Asked a man who was ‘looking after’ customers and their tables and he looked at me blankly. The staff were sorting the Deliveroo and Just Eat drivers with priority too. Awful experience.

Stains Branch (next to two rivers) Amazing service and the food was the best I ever tasted from this chain. Thank you guys!

Food cold yet again Food cold yet again. Haven't ordered anything for over a year but thought I'd give them another chance. Absolutely inedible. What a waste of money