I placed an order online I placed an order online. I went through the payment process and the whole 9 yards but never got my food. I went to the store to try to get this resolved, and even though I showed proof that I was in contact with Customer Service, the manager would not do anything to help. I called Customer Service and they saw the problem. The problem was in the app which was no fault of mine. It took 2 1/2 hours before I was able to get food. Neither the manager or Customer Service offered any compensation. I think that’s ridiculous because it took 2 1/2 hours to get food from them. I was paying $25 on top of what it cost to get the food in the store. I don’t think I will ever use them again.

firstly I asked if they have glutenfree… firstly I asked if they have glutenfree tacos and she showed regular wheat tacos. Then proceeded to fill the tacos with a scant amount of very fatty barbacoa beef, about half was fat. It tasted delicious but was NOT worth $10.

Decent food depending on time of day but absolutely dreadful. Customer service Customers may as well be cattle at chipotle with how they rush you through even if no one is behind you and literally I've never ever seen an employee smile and after paying they don't even give you the tray they make you reach across and get it literally Everytime. The food is somewhat consistent depending on what time of the day but can't order online because the severely skimp on portions. Only restaurant I frequent that literally the whole staff act like you're an inconveniencing them.

Received their Boorito promotion Received their Boorito promotion, but they didn't honor it. I tried repeatedly to sign into my account after 3PM (following their rules) and but was kicked out of my account because they did not send validation codes. Has anyone ever received a discount from these ripoff artists?

Usually it’s ok but today chicken was… Usually it’s ok but today chicken was all burnt and hard to chew, most of meat got in garbage. This is the second time I had this experience. They must use the cheapest kind of chicken meat.