Too many plastic bags Too many plastic bags, can’t recycle the delivery bags and too expensive! Their proposed solution of donating them is good for getting one more use out of them but it is still putting more plastic into the system. There are better eco friendly delivery services available. I’m sad, I used to love fresh direct but they are loosing customers. We need different environmentally safe solutions.

FreshDirect Review By far, the very best grocery delivery service in the NY metropolitan area. I have been a loyal customer since 2003. They stand by their service and the quality of their food. Their website is easy to navigate and reordering is a snap. I don't know what I would do without them.

First and Last order I placed my first order, and they screwed it up. I spent 1 hour 20 mins on the phone with a patronising agent who told me my options, none of which were helpful. The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here.

Overpriced and poor service Overpriced and poor service. We've had deliveries lost or delivered past the scheduled time as well as wrong items. For their prices, this poor service is unacceptable. When we contacted FD about today's missing delivery, we were told it was delivered and left with our doorman. It wasn't. So this company doesn't even communicate honestly with its customers.

After getting through the initial CoVid… After getting through the initial CoVid panic trying to get an order/delivery in (not really their fault) we have had excellent service from the first order to our recent. We originally started with them mainly because they had a particular seltzer our local supermarket discontinued selling. However, they have great values...so we ordered more. Pricing is very good. Always delivered on time (we choose the 5am-8am delivery). The produce is picture perfect fresh. Frozen foods are very frozen. Lovely bags we aren't additionally charged for. We have the Delivery Pass which has paid for itself and we are only customers a few months. I highly recommend them. They have exceeded our expectations.