Terrible customer service well for a very short time this company seemed to get its act together WRONG. Placed last order on July 31 today is Sept. 14 contacted CS and after a late reply no dry ice really nothing listed on website. Finally shipped and tracking says damaged sent back. Now zero communication from CS cant call it customer service. What a shame good products crap for service. What could they do better well try customer service.

Excellent products Excellent products - sourced and sold ethically at often unbeatable prices. Overall I find The Essential has dramatically helped the way I manage my household!

Great Customer Service An item in my first order was defective. The Essential sent me a new one in a couple of days, no questions asked. I really appreciated not needing a lengthy back and forth to get a replacement.

All items secure and delicious In the past, some of the items had been poorly packed. Seems like they worked on that issue and everything was secured and in great condition! Always happy to see them improve and act on feedback.

Products are unreal and I save… Products are unreal and I save tremendous amounts of money AND TIME using The Essential. I buy >50% of my housewares from The Essential.