Long wait for product, inferior product - but satisfactory outcome Long wait for delivery - chair was an inferior product, but I am very pleased to say that Eric N at The Essential was very accommodating and helpful and gave us a full refund. They will also review the product before sending more out.

Products are unreal and I save… Products are unreal and I save tremendous amounts of money AND TIME using The Essential. I buy >50% of my housewares from The Essential.

Negative stars Negative stars - My first order took over 2 months to get and my second over a month and it was delivered to Washington DC even though I live in Los Angeles. Customer Service is terrible, non-responsive. I just want all my money back and my membership money back - don't waste your time or money with this company

I am a new The Essental customer I am a new The Essental customer. I've order several items and their logistics and communications are very poor. On the first order, it was sent in three separate shipments. I ordered a mid-weight down duvet, King sized (claimed to be made in Canada). Sent was a Queen sized light weight, not made in Canada. The linen duvet cover was King size, but the wrong color. A second order was for the Lounge Chair. I've sent three follow-up emails. Kevin replied to the first that he would check on the Lounge Chair, but I have not received any further response yet and the status remains unknown. As to the wrong duvet size and duvet cover, no replies. On top of that, I now have a big credit with The Essential b/c I purchased a Black Friday coupon. Money lost?

Happy and surprised My order was a little delayed though their customer service rep was great. When my chair arrived, it was fantastic. They followed up on my order and even gave me some credit. I wasn't expecting that.