Misleading ship times, poor communication I rarely write poor reviews, but in this case I felt I had to as I've had multiple negative experiences with this company. I placed an order for 2 standing desks in May 2023. The website said the ship time was 2-3 weeks. I had to wait FIVE MONTHS for the desks – which ended up shipping separately, weeks apart. Throughout that whole time I was consistently told (over 7-ish different interactions) that the desks were "still 2-3 weeks out". Had I known how long the desks were going to take I would likely have cancelled the order or not placed the order. The same issue happened when I ordered 2 desk lamps, they took months instead of the advertised 1-2 weeks to ship. So misleading and so frustrating. I also think it's telling that in their marketing emails they display their Trustpilot rating as 4 stars – when it is currently 3.1 as of the writing of this review, and many recent reviews reflect the same issues I had with them. They are clearly not addressing serious operational issues and continuing to misrepresent lead times on their website and disappoint customers.

The Essential went the extra mile! I've been an a customer of The Essential since they launched as Move Grocery back in 2020. Loved their expansion and growth ever since, and have been a consistent customer since the beginning. For the first time, several months ago, I had an issue with an order that promised 1-3 week shipping that eventually stretched into 3 months. Their customer service staff worked with me literally every few weeks to try and get me my order, which I finally received this week. Their consistent responses and assistance finally paid dividends. I am so impressed with their engagement, support and effort - they turned a potentially negative experience into a reaffirmation of the company. The Essential did a great job. And I love everything that they offer. Check them out if you haven't already, you will not be disappointed!

Took WAY too long to ship (30 days) Took WAY too long to ship (30 days). Not much response from customer service until I found one of the execs on Linked In. The shipping team put Bavarian pretzels at the bottom of the box and they were pretty much trashed when the box arrived. I’ve asked what can be done about it and have not received a reply. Considering cancellation of my membership.

Tasty with a side of poor communication The products themselves were very tasty. However, there was about a few weeks delay in shipping with no email or notification sent out to customers. I emailed them at which point they let me know of a shortage in dry ice. The product was shipped the following week.

If I could give negative stars I would If I could give negative stars I would. Stil waiting 4 months for a chaise lounge and over 2 months for a lounge chair. I have emailed and I have received responses most of the time always telling me it’s the manufacturer. BS. I sent an email a few days ago because the website says both are in stock, no response at all. By the way when I placed my order both were supposed to be in stock, again BS. I’m beyond feed up , I just want my money back, I’m done!