The English Grocer

The English Grocer, Maxwell's Foods 48 Route des Acacias, 1227, Geneva, Switzerland
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2.40
Based on 20 Reviews

5

15.00%

4

20.00%

3

10.00%

2

0.00%

1

55.00%
About The English Grocer

We import and deliver your groceries from England to your door in Switzerland. Shop our massive selection from M&S, Waitrose, Iceland and more! We use our own refrigerated and frozen delivery vehicles to deliver your orders nationwide. Delivery is FREE in most cases.

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NJN
CH

Order never received Order never received. Similar situation to what I am reading. Ordered Nov. I was sent a payment link dec. Paid immediately. Nothing december. Wrote an email reminder. No response, no goods to date. I really can't be bothered to take further for the sake of approx CHF 70. My time is far too precious. Would just warn to avoid at all cost.

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Brenda MElhin
CH

This is a fraudulent business This is a fraudulent business! DO NOT ORDER FROM THIS COMPANY! It is a complete scam you will loose your money and not receive your order! I made an order on October 30th and still haven’t received it or the refund I requested. I emailed countless times, asking for a refund still nothing. This is a completely fraudulent company and I regret trusting them.

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David Wright
CH

Delayed delivery Made an order end February, paid 9th March. Stopped receiving any updates after this. I asked for an update on the 15th, 22nd and eventually asked for a refund on 24th due to no responses. Update- I did receive my order and there was a problem with my requests for updates being spam filtered. I didn’t love the service or delivery times, but there were mitigating circumstances.

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Irish Brian
CH

Dodgy operation-buyer beware Ordered at beginning of December. Payment by Twint confirmed by company, so they got their money. Delivery on 23 December, over 50% of the items i ordered not included. No response since then from the company to several polite e mails and a phone call. Even allowing for Christmas rush and errors, still crap service and unprofessional. probably just fly by night mob who cant actually manage all the orders and deliveries properly.

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GC
CH

Worst customer experience! If I could rate it minus star, I would. I placed an order on 8 November 2023 and was promptly asked to pay, which I did. Since then, I have not received any products. I have requested a full refund, to which my emails go unanswered. My registered letter was also not picked up and thus returned to me. This is by far the worst customer experience I have ever had. Any company should listen to their customer feedback and take it seriously. There is a red flag that so many people have had the same experience. I'm extremely dissatisfied - would not recommend - will not use then again. Just shameful.

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