I don’t understand how this company is… I don’t understand how this company is in business. I’m convinced it’s not legitimate. I placed an order over three weeks and when I emailed for an update I got a vague response on ship and delivery dates. When I tried to call numerous times no one answers and there is no voicemail to leave a message. I finally threatened to contact the better business bureau and got a cancel confirmation that they didn’t have enough stock. Not sure why that wasn’t communicated sooner. Save yourself the frustration DO NOT ORDER FROM HERE.

Very responsive, every step of the way I placed my order on the 20th they told me a few days later that it was going to be a little bit delayed, asked me if I wanted to refund or I prefer to wait, I decided to wait. They sent me emails all along to notify me and it’s already been shipped FedEx, I find this to be a really great company and I will order other things from them. Thank you.

No Product; Refund Request Ignored I ordered a box of toothpaste on December 31, because BoxNCase was the only site that marked it in stock. Two weeks later, when I asked why the product had not shipped, I was told they were waiting for the supplier. Knowing the product is no longer being manufactured, I requested a refund. That was almost two weeks ago and I have received neither reply nor refund. It seems to me that this site is a scam, charging its customers for products long before they ship—and then never even shipping them.

Order fulfilled I made a purchase of salad dressing on November 10, four weeks ago. At first customer service assured me it was on its way so I patiently waited. Finally I checked with FedEx and found out the order was cancelled. Now I cannot get a response from anyone. Apparently something happened and I will never get a refund or another order sent. This was posted. Right away I received a response to this complaint. I was promised a new order to be sent. It was fulfilled. Thank you very much. We are very happy.

Imported Italian Cheese from… I ordered imported Italian Cheese from boxncase.com but it took a week for delivery. Price is good and product was shipped fresh with Fedex but I only have one complain that it took so long to deliver. Although now that I know it takes longer to deliver I will reorder in advance.