Disgraceful and disgustingly rude… Disgraceful and disgustingly rude customer service. Ordered product. Sent a follow up email several weeks later to be told it's on back order with no eta. Sent a further email 2 weeks later to be told if you choose to wait i want to respectfully ask you to not send a message daily for updates as these kinds of orders can take weeks to fulfill, meaning we will have a high amount of messages coming from you which we cant answer due to the status not changing! Spend your money elsewhere. Rude, Rude, Rude!

I want to express my appreciation for… I want to express my appreciation for the outstanding team at BoxNCase. Every member, from top to bottom, deserves commendation. I'd like to highlight Emma's contributions. Her consistently prompt and friendly service, coupled with her willingness to go above and beyond, has truly stood out. Doing business with BoxNCase has been an absolute pleasure, thanks in no small part to individuals like Emma.

Order status Ordered a product on 11/30/23 and as of 1/5/24 still have no received the item. I've emailed several times with no response and when you call, the phone is not answered nor can you leave a message. I waited on a chat line yesterday for 30 minutes and was disconnected. Was able to send an email and got an automated response they'd be in touch shortly; 24 hrs later no response. Better Business Bureau and the NYS AG is next step I guess.

No Product; Refund Request Ignored I ordered a box of toothpaste on December 31, because BoxNCase was the only site that marked it in stock. Two weeks later, when I asked why the product had not shipped, I was told they were waiting for the supplier. Knowing the product is no longer being manufactured, I requested a refund. That was almost two weeks ago and I have received neither reply nor refund. It seems to me that this site is a scam, charging its customers for products long before they ship—and then never even shipping them.

Incredible service Incredible service! They quickly fixed an error in my order, and my items arrived promptly and in perfect condition.