Never Again I placed an order on December 7, 2020 for delivery 12/18/2020. I received an order confirmation, but no shipping confirmation. On December 17th I called to get a tracking number. My order had not shipped. After some heated conversation, I agreed to pay an additional $15.00 for next day delivery, which I was assured I would receive. Still no tracking number...After using a 3rd party tracking company, I found out that the only shipped on 12/18 and wouldn’t be delivered until the 21st, when there will be no one to receive it, which is why I ordered it for 18th delivery and agreed to pay the additional money. Bad service is one thing; lying is another.

Never Again I like to give opportunity where I can. But, the reviews of the non-existent customer service are so correct, in this case. Not pleasant, curt, unresponsive to their own error! Never again. Too many other better rated businesses to choose same items from.

Horrible service Horrible service! Ordered multiple baskets and only one was delivered on time. I ordered all baskets on December 3rd for Christmas delivery and paid in advance. I contacted them multiple times to ensure on time delivery because I had a similar issue last year. I was told no problem. The. I received an email on the 26th that delivery would be on the 27th or 28th. No explanation! No apology! This company is terrible.

Great company, cheese, & service. Wow, where are those bad reviews coming from ? I've ordered from igourmet several times without any issues, fine quality cheeses - one time one of the cheese was out of stock - they just upgraded to a even more expensive cheese for free. Call a head with in reason(1 week) if you're looking for a certain date for delivery (2 day window), which I've always have done and they have always made sure the box was at the door on one of those days ! Packaging is perfect, fitted styrofoam cooler inside cardboard box with ice packs for shipping. I've told friends about igourmet too, they've also have bought from them without any issues.

Wish I'd read these reviews before ordering! So, based solely on my experience with igourmet, I really had begun to suspect it is a scam. I ordered an expensive gift box days before their deadline for Christmas delivery. I was promised delivery between Dec 18-22nd and I was to receive an email when it shipped. When I hadn't received an email by the 19th, I called to confirm everything was still on schedule. I was assured it would be delivered by the 22nd. Customer Service rep said they would track package personally and send me an email before they left work with a status update. Never happened. When I still hadn't received the shipping email on the 22nd, I called again. I was told that it had been processed and was on the dock to be loaded into the FedEx truck that night and would be delivered on the 23rd. She said she upgraded my order to priority overnight shipping and it would for sure get there before Christmas. Customer Service rep said they would track package personally and send me an email before they left work with a status update. Never happened. Of course, I did not receive the shipping email either and they are closed on the weekend. So the gift never even shipped! Christmas was Monday and my friends had no gift, and I had no explanation except that igourmet had totally dropped the ball and was probably a scam. So I called (yet again!) Tuesday morning. Really nice but ineffectual customer service said they would ship it Tuesday for Wednesday delivery, for sure. Still did not ship. What is wrong with this company that they absolutely do not communicate back to the customer when there is an issue or a question or a problem? I guessed they were just stringing me along to see how long they could keep my money. Just as I called 1st thing Wednesday morning to cancel the whole thing, I received an email that it had shipped. Wrong! It actually did not go to Fedex until 4pm that afternoon. It FINALLY arrived Thursday after Christmas. Lest anyone is confused, this was NOT a "there were too many packages for Fedex to deliver" issue. This was an "Igourmet cannot get it out the door when promised" issue. Igourmet completely lost any repeat business from me, my companies and my friends and family. I will never ever trust igourmet again. I absolutely do NOT RECOMMEND ordering from this company. Doesn't matter if the product is good or not because they cannot be trusted to get it delivered when they say they will.