Rotten meat, refused to refund I received two expensive beef roasts that both turned out to be rotten when defrosted. There were visible holes in the packaging and the support person suggested they were safe to eat since they were "locked tight in a sealed box." So cardboard boxes protect meat against contamination now? The meat was foul smelling and discolored at the surface and in the middle and slimy. I was told it was safe to eat and they can add another one to my next order!

Quality of meat is lower than I… Quality of meat is lower than I expected and Im dissapointed. The free Wiagu addition was amazing. The 35 dollar New York strip looks amazing but had many unchewable pieces. I just had a 10 dollar Costco steak I was really dissapointed in so I ordered from these guys. We have a few left in our freezer hoping they are better than this one. When you pay up you really want to appreciate so I feel let down.

Horrible customer service ~ meat was starting to thaw Ordered $150 worth of meat to get the free shipping. Order arrived timely, however there wasn't any dry ice left in the box. Meat had stated to thaw, even though outside temps were in the low 20 degrees. I immediately took photos and sent an email to them. After 4-days, I had not heard from customers service. I submitted a second message from their website. Finally received a response a day later. They asked for more information, so I responded to customer services email that was sent to me. No response. Sent second email and still no response a week later. Terrible customer service, will never order from them again.

Be aware when you order frozen items My box arrived with no ice packs or anything to keep the contents cold at least , I was at work and my bf decided to save the situation and put everything in the deep freeze ; I contacted Crowd Cow CS later same day to report what happened but there was no support at all for what happened and Nina kept repeating same robotic answers within her emails. I had to throw the food away because it smelled as well.

Poor quality seafood Twice we have ordered the scallops and they were bitter from being treated with chemicals. American wagu was no better than prime. Twice the order was sent 3 or 4 day delivery during the winter to south Texas where we can have 5 or 6 days of 80+ degree weather, one box completely thawed, another half thawed, half partially frozen. I would not recommend to anyone.