WONDERFUL Original product out of stock and was immediately told through various means of contact to give a call. Upon the call, was told product would be upgraded to a similar product for free. Arrived in two days (one before expected shipping). Had a few issues upon arrival and you guys reached out to the company and took care of it. Very satisfied! 5 starts across the board

NOT ONE, BUT TWO GREAT PURCHASES... I rarely leave reviews so with that being said, I give Phil's customer service a 10 Star review. His customer service is the best I've ever witnessed. Timely responses via text and via email from Portable Hookahs help line email, which may have also been Phil too. Delivery faster than expected and deep discounts compared to the "Other Place". If you love cheaper pricing along with top notch customer service, spend your money here. I cannot thank Phil and his team enough. I will continue to buy here and make sure I give referrals. I actually bought a Truva Mini for my 26 year old son's birthday and bought myself a GPen Elite II. We couldn't be happier. Thank you so much Phil and team. YOU ROCK BRO. -Robert S. Harrisburg, PA

Great customer's support Customer from Greece (Europe) here! I ordered a Da Vinci Classic, but it was out of stock (and discontinued). They offered me four alternatives, 2 of them being more expensive items, at no extra charge. I chose one, and gave them confirmation of my address in Greece (it was in Greek letters, except for the country name, of course). They emailed me the tracing link (USPS). I found out that USPS did not like the non-Roman letters and returned the item back to sender. I gave them my address in Roman (english) letters, and they re-sent me the item, giving me the new tracking number. It arrived a few days later. We ended up exchanging 5-6 e-mails for the above issues, and each of them was replied on the next working day, in a helpful manner.

I never worked with this company and… I never worked with this company and was leery about trusting online with all the times I have been ripped off. I called and Phil was quick to get back to me. He assured me that I wouldn't have anything to rip me off. I took a chance and with quick free shipping (arrived 3 days early) I got an unbelievable price on a Pax 3 (which is tough to find). After discount at $159 (unheard of), I got one that fully charged and linked with my phone. I am happy and would trust this company in the future.

Portable Hookahs is a rip-off Company Portable Hookahs is a rip-off Company . Selling defective, non- operational Chinese made S H I T ! They LIE about their warranty and hide behind Internet Anonymity! DO NOT DO Business with them! THEY ARE THIEVES! GOT THAT ???