Excellent Service This company is comitted to give you excellent service. I had a problem with an order and I did not contact them directly to fix the problem but they took the time and made my order right and did it during Covid-19 and Christmas all within 3 days. I believe what they say about there dedication to please the customer.

Failure To Ship...Refund Demanded I bought a glass water pipe on sunday 3/14/2021 and paid for priority mail shipping and it has still not been received by USPS...Label created but Item yet to come in...I've emailed multiple times asking about the status and have heard nothing in return. Its now Friday 3/19/2021...i want my money back now!

Love my new beautiful glass bowl Love my new beautiful glass bowl! Very affordable and super fast delivery, too. You guys rock! Will definitely be a returning customer :)

Swift Turn Around I had an issue with a previous order from Mile High. At first I didn’t get much feedback or help with my order, but one representative (Leo) reviewed my case and got me squared away in less than 10mins after noticing my request were overdue.

Unimpressed UPDATE: I was finally contacted and taken care of by someone in this company. I feel that what I gathered was they did not have my order available because they lacked the product. So with that being said I love my stuff. They did come through and whatnot, but I'm bummed that I wasn't contacted earlier to be made aware of the situation. Original: Order placed on 9/6/2020. After attempting for 3 days to reach a staff member via chat option on website, and after sending an email, all I received back was an email stating a ticket would be made and forwarded to shipping. I have not heard back for 2 days now since that and all I would like to know is where my order is. It does not show filled or shipped and it's been 10 days. If your company is more than 10 days behind on shipping then there should be more of a warning than the average covid-19 message every site has now. Why wouldn't the person who created the ticket just figure out what the delay is? This is very opposite of speedy shipping. My order is for over $150. I've even tipped the establishment. Which I am an avid online shopper and have never seen that option. Very unimpressed with this place as I feel I could have ordered and received from many other companies I've used in the past.