Could improve costumer support Awful customer support. Didn't answer emails for days and took over a week for the order to be sent out. Update: After placing another order I was responded to way quicker by customer support. Turnaround time was way better. However professionality in email responses could improve.

5 STARS FOR SURE!!! Best Prices & Great Customer Service! Took care of me when I needed them to every time!! Thanks Vape in the Box!!! Sincerely, Weedbucks 437 S Central Ave Medford, OR, 97501 541-973-2961

Poor Customer Service Package was damaged and returned to sender. I understand things happen and was not in a rush to receive the order. My emails were unreplied to so I finally called to ask when the package would be re-sent. Was told it was already re-sent so I asked for tracking information and none was provided. Called back and was told my package would be sent out that day, after I was previously told it had already gone out. My subsequent calls were ignored so I sent an email threatening to file a chargeback with my credit card company if I was not provided with the tracking information. Shortly after the email was sent a refund was provided immediately. Customer service was disappointing!

Every order I placed with this company… Every order I placed with this company had shortages. Customer service is non existent. I have been trying for over 2 months to resolve issues with these guys, and have gotten nowhere.

ZERO STARS I don't normally go out of my way to even write reviews or complain, but this website is THAT SHADY. If I could rate zero stars, I would - for ZERO customer service. Tried to place several hefty orders with this company, and had issues every single time. My first order was never even processed. The other orders took two weeks just to process, and another two weeks to ship. I tried to get in contact with Vape in the Box via phone & "customer support" email, SEVERAL TIMES, and never got a single response. I will never give Vape in the Box my business again. Do not recommend at all!