5 out of 6 messed up orders After Anthony sold it to the couple in Connecticut service has went downhill bad. I now choose to no longer give cigars City my business.

“Cool place! Great people & cigars” Stopped in to burn one down - grabbed a cigar & a seat. Hung out, chatted with the locals who were very nice and had an enjoyable time. Good selection of cigars too! Will go back next time I'm in the area.

What a Rip OFF Sent me a package, decent price, until I went to USPS and got screwed with a $65 COD charge, so their policy of free shipping after spending XXX dollars is complete garbage; after the math you can literally go anywhere else and find better products and service.

Very bad experience Very bad experience. I am from Europe, I chose this company because of the possibility of express delivery to Europe in 6-10 days. The delivery alone cost over $80. Today is exactly one month since I ordered. I still don't have the goods. I have already tried to contact CigarsCity 2 times to inform me of the shipment.. no one has gotten back to me. At the same time the shipment is not traceable in the database. Actually yes it is, but it shows that the shipment is waiting to be forwarded to USPS, but that they have not received the shipment yet, I contacted the post office in my country with the submission number, they informed me that they do not have this shipment in the database. So a month has passed, I don't know where the shipment is, no one is communicating with me and I have wasted money on express delivery which normally takes 2-3 days from the US to my country. Terrible experience, especially the combination of expensive postage which was definitely not express, the irresponsibility of sending cigars to Europe this way and especially the lack of communication. God knows if I will ever see my money back. DEFINITELY DO NOT RECOMMEND, LOOK FOR ANOTHER REPUTABLE COMPANY THAT WILL AT LEAST COMMUNICATE WITH YOU.

Ordered cigars on Sunday Ordered cigars on Sunday. Was told they would ship on Thursday. Been calling to delivery to billing address. They said they didn't have the billing address. Huh? Will not pickup the phone. Called all day on Wednesday. If I get my money or cigars. Business will be given to other cigar companies. My fault trying to save $20. I have to make sure my boys don't ever order from this place!!!