Ordered cigars on Sunday Ordered cigars on Sunday. Was told they would ship on Thursday. Been calling to delivery to billing address. They said they didn't have the billing address. Huh? Will not pickup the phone. Called all day on Wednesday. If I get my money or cigars. Business will be given to other cigar companies. My fault trying to save $20. I have to make sure my boys don't ever order from this place!!!

I ordered 2 boxes of cigars and it has I ordered 2 boxes of cigars and it has been several day now and still haven’t received them. I called and spoke with Susan and she talked to Jeff while I was still on the phone. I could hear him in the back ground talking bad about me because he said I was having a melt down. The last 3 orders I have purchased have been very slow arriving . This company will not answer emails or voice mails and you need to be very lucky to even get them on the phone. Poor customer service. I have such a lack of trust in this company. Tim Jones

Easy Purchase & Fast Shipping I've had some shady dealings with online cigar places in the past so I'm a little hesitant to buy cigars online from some of the smaller shops but I had a good experience with Cigars City. I ordered a box of 20 Macanudo Gold Label cigars on a Tuesday night and I had them at my home in New Jersey when I got home from work Thursday night. That's pretty good compared to what I've seen in the past. Prices were good and in-line with what I expected --- better than my local shop. My only criticism would be there wasn't much included with the cigars. The box was in good shape but there wasn't an invoice, which I generally like to have with my order and I've noticed a lot of companies are starting to skimp on. That said, I'll definitely be ordering again in about a month.

Have being ordering from cigar city the… Have being ordering from cigar city the the last few months,I live in Ireland,and they arrive within 3 weeks,no problem,there very well priced, Shane IRELAND

Good price, communication, and prompt free delivery Shopping online for a particular box of Gurkha cigars I found the box at Cigarscity was at a significantly lower price than other sellers. I placed the order and opted for free shipping. Five days later the cigars were delivered to my home in Oregon.