Will not provide warranty service… Will not provide warranty service unless I pay out of pocket to ship back product. I have had several of their pens break or stop working for no apparent reason. Would not recommend, there are lots of other options out their similar quality and cheaper.

Never shipped product. Never shipped product. They took my money, gave me a shipping date, shipping date came and went, nothing, sent them multiple messages, no reply. Now having to go through Amex billing dispute to get my money back. Do not DO NOT buy things from these people.

Kandy pen is a scam I ordered a k vape pro in March 2019 only to receive a damaged product in September. I sent pictures immediately and they refused to take it back claiming they sending another. It's August 19 2020. I have no Kandy pen, no refund nothing. Just a painful devastating rip off. I believe you have a better chance dealing with 3rd parties than Kandy pen themselves. It's plain robbery with nothing you can do about it 😭😭😭😭. Their shipping trackers dont work n ive complained too much. No one cares. $100 gone. Hundreds of emails not responded to only after two months they might respond with another question that will take another 2 months for them to review. Please assist me. Am so devastated, emotionally, spiritually, physically! It's breaking getting robbed by huge successful companies

"NO" Customer Service This company's customer service is a joke. They tout their "Lifetime Guarantee" on their products, but when these products fail (like the usb charger for my vape pen), they are considered "wear items" that will eventually fail. You don't hear that touted in the promotions for their merchandise. NEVER AGAIN, KandyPens!

Premium prices and cut out exceptions… Premium prices and cut out exceptions to warranty. Like many others here I had the only charger sold with the pen I bought fail in less than two months after 2 charges. I was told to purchase an after market charger as this was not covered under the lifetime warranty advertised for the product. Premium prices typically signal premium customer service. That is not the case here