Bad Business Terrible experience I order their 24k series dry herb vaporizer in a white and gold. What I received was a silver and white none working product. Customer service line leads to a voicemail. Emails with customer support has been back and forth for 2-3 weeks of no help no apology for the inconvenience and refuses refund. As the owner of this company I would be ashamed. 100% do not buy product does not meet promise and is paired with sub par customer service.

Dead on Arrival electronic items should… Dead on Arrival electronic items should be promptly refunded without question. Take a look at Amazon's policy regarding this. It's consumer friendly policies like this that acvount for their great success and at the opposite end of the spectrum is you with a 1.9 average review rating, pretty dismal. The fact that I have a DOA electronic device and you're trying to BS me and confuse the issue with talk of a difference in technique or preference is extremely maddening This clearly is not a case for "troubleshooting", what nonsense. I noticed your reply to all the complaints is the same non-help, I'm assuming they're just out of luck Hopefully your closing statement saying you're aware there are lemons indicates your willingness to rethink this and do the only right and fair thing which is a complete prompt refund TJ

Never shipped product. Never shipped product. They took my money, gave me a shipping date, shipping date came and went, nothing, sent them multiple messages, no reply. Now having to go through Amex billing dispute to get my money back. Do not DO NOT buy things from these people.

Kandy pen is a scam I ordered a k vape pro in March 2019 only to receive a damaged product in September. I sent pictures immediately and they refused to take it back claiming they sending another. It's August 19 2020. I have no Kandy pen, no refund nothing. Just a painful devastating rip off. I believe you have a better chance dealing with 3rd parties than Kandy pen themselves. It's plain robbery with nothing you can do about it 😭😭😭😭. Their shipping trackers dont work n ive complained too much. No one cares. $100 gone. Hundreds of emails not responded to only after two months they might respond with another question that will take another 2 months for them to review. Please assist me. Am so devastated, emotionally, spiritually, physically! It's breaking getting robbed by huge successful companies

I purchased K-Vape Pro Black for… I purchased K-Vape Pro Black for $99.97. What a piece of you know what. It never heated any loose material enough, it would clog and the glass mouthpiece would burn my mouth. If I lived in the US I would take this terrible company to court. I told them this, and they sent me another one - this second device lasted 2 full charges then died with the same symptoms as above. Order number 1000362671 if you want to do your job, make contact with me or replies to the one of many emails that you have ghosted me. If you buy from this company who have reviews of 1/5 then its your own fault - you've been warned my me and the hundreds of other reviews online.