Bad Business Terrible experience I order their 24k series dry herb vaporizer in a white and gold. What I received was a silver and white none working product. Customer service line leads to a voicemail. Emails with customer support has been back and forth for 2-3 weeks of no help no apology for the inconvenience and refuses refund. As the owner of this company I would be ashamed. 100% do not buy product does not meet promise and is paired with sub par customer service.

Cbox Pro Failure Charging Issues Owned 3 Cbox pro. 1st one worked for 1 year no problems. Finally died so I bought a new one. It worked for 1 month and then would no longer charge. No red charging light. Contacted customer service and they sent me a new one under the warranty. The 3rd pen worked for only 2 weeks and then same problem no red charging light and wont charge. I didn't bother to contact customer service again. Instead I bought a new pen from another company. I wrote a review on their website and it was deleted in 5 minutes. They won't even show reviews to read less than 4 stars. Obviously, they have issues with faulty pens and hide any reviews showing their problems. Lost me as a customer forever.

Perfect Hi. I use Ruby since almost a year. I started vaping with a Company product no longer existing (Vapour2 from Czech Republic). My experience with Kandy Pens is perfect. The flavor of my liquid is the best I get, compared to others battery makers. Customer service is ALWAYS reachable, for ALL request I had. Orders, technical assistance, return policy. It happened to me to send back three Ruby batteries. They cleaned them and sent me back. Please note that I live in the French Caribbean Pods sometimes get clogged. Batteries aren’t lifetime working. Are you surprised? Do you expect your home bulb lamp never burns? I’ll stay faithful to Kandy Pens. I buy directly on their Web site.

Don’t buy Kandy pens Don’t buy Kandy pens if you want any customer service . Here customer service is a smokescreen. There are no returns, no refunds, no nothing. I bought a K pen last week and it wasn’t working. The mouthpiece would clog right away. I was dealing with their customer service, they gave me a bunch of things to try. Nothing worked. Very little vape. Wasted a few grams of material. I asked for a refund, no dice. Of course I opened the package. Total BS warrantee. I was ripped off.now I’m out over 100 dollars plus 20 bucks worth of smoking material. I would recommend not buying your vape products from Kandy pens.

Kandy pen is a scam I ordered a k vape pro in March 2019 only to receive a damaged product in September. I sent pictures immediately and they refused to take it back claiming they sending another. It's August 19 2020. I have no Kandy pen, no refund nothing. Just a painful devastating rip off. I believe you have a better chance dealing with 3rd parties than Kandy pen themselves. It's plain robbery with nothing you can do about it 😭😭😭😭. Their shipping trackers dont work n ive complained too much. No one cares. $100 gone. Hundreds of emails not responded to only after two months they might respond with another question that will take another 2 months for them to review. Please assist me. Am so devastated, emotionally, spiritually, physically! It's breaking getting robbed by huge successful companies