Will not provide warranty service… Will not provide warranty service unless I pay out of pocket to ship back product. I have had several of their pens break or stop working for no apparent reason. Would not recommend, there are lots of other options out their similar quality and cheaper.

Premium prices and cut out exceptions… Premium prices and cut out exceptions to warranty. Like many others here I had the only charger sold with the pen I bought fail in less than two months after 2 charges. I was told to purchase an after market charger as this was not covered under the lifetime warranty advertised for the product. Premium prices typically signal premium customer service. That is not the case here

LOVE Kandypen customer service!! I've owned a Kandypen for about a year. Worked flawlessly until the other day. No matter what I did, the pen kept blinking 10 times. I contacted Kandypen customer service. Not only did they respond to my email within hours, they sent out a replacement the NEXT DAY. AWESOME SERVICE!! In the age of Covid 19, most businesses customer service is sorely lacking. Long waits for responses etc. They were a breath of fresh air. Excellent work guys!!!!

"NO" Customer Service This company's customer service is a joke. They tout their "Lifetime Guarantee" on their products, but when these products fail (like the usb charger for my vape pen), they are considered "wear items" that will eventually fail. You don't hear that touted in the promotions for their merchandise. NEVER AGAIN, KandyPens!

Major rip off Company I bought one of their pens on July 1st, received on the 8th, worked maybe three times before it just started blinking. Followed troubleshooting from their website. Contacted support on the 10th(email since no phone support) it's the 27th still have not recieved a refund or a replacement. I understand they got problems with the virus, still if they can sell their products they should be able to do better support.