5 stars Jamillete!! I spoke with a kind woman by the name of Jamilette who helped me over the phone. She was super friendly, very clear, and very professional with her guidance. I usually hate talking to representatives due to the rushing and irritated tones over the phone, but Jamilette was super sweet and very helpful. 5 stars to her and autopay plus!

Jamilette’s customer service was… Jamilette’s customer service was absolutely amazing. i wish i got to speak to her everytime i call in about my account. She was very professional and polite and knew how to resolve my issues. Not to mention you can tell by her tone that she was very welcoming from the very first second we got on the phone.

Marla was incredible. Marla was incredible. Extremely helpful, knowledgable, and clear spoken. Hopped on the call nervous of another terrible customer service experience with someone that didn't understand what I was looking for. Instead Marla went above and beyond, informing of how much time was being saved by increasing my payments. I feel more at peace and excited to get out of my loan. Could not have asked for a better experience.

Timeliness Kindness and Being a SME in this realm is required. My questions were answered before I could ask. Whatever clarification I inquired about, was notably provided. I felt confident knowing that my request would be handled- and it was in an extremely timely fashion. Thank you so so much for your patience, positive attitude and willingness to go the extra mile by providing me a safe space to learn.

Clear and concise information Jonathan explained the loan payment process thoroughly and answered my questions clearly. Any concerns I had initially were resolved.